Calen Hollins
The Woodlands,TX
Summary
Highly organized and effective Manager with a talent for building positive rapport, inspiring trust, and guiding teams towards organizational goals. Strong ability to facilitate collaboration across departments and strategize seamlessly with co-management and top-level leadership for success. Expertise in mentorship, management, and deadline-driven environments.
Overview
10
10
years of professional experience
Work History
PEOPLE LEADER
Macys Department Store
06.2024 - Current
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Reduce process gaps while supervising employees to achieve optimal productivity.
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Leverage data and analytics to make informed decisions and drive business improvements.
- Drive and track Key Results and understands success criteria and performance metrics for the feature.
- Assist with customer research and analysis to identify unmet needs and market opportunities for feature enhancements or development.
- Exhibit high-level knowledge of retail manufacturing and distribution practices and channels.
Floor Manager
Travis Mathew
06.2023 - 07.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
EXPERIENCE MANAGER
PGA Tour Superstore
08.2022 - 06.2023
- Directly managed team of 20 associates on daily basis to ensure exceptional performance in front end and service center areas.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
HEAD TENNIS COACH
Lone Star College System
08.2021 - 08.2022
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Developed relationships with players to provide ongoing support and encouragement.
- Facilitated group coaching sessions and provided individual coaching support.
- Provided guidance to students in overcoming challenges and identifying opportunities.
- Utilized various coaching models and techniques to maximize player success.
TICKET OPERATIONS
Houston Texans
08.2020 - 08.2021
- Provided exemplary customer service to stadium of over 70,000 fans by proactively addressing game day concerns or issues.
- Maintained working knowledge of stadium operations and procedures to effectively perform ticketing assistance.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
MARKETING AND COMMUNICATIONS PROJECT MANAGER
Productive Ventures
03.2015 - 08.2020
- Developed and applied innovative marketing strategies to use for in home counseling services.
- Managed consistent design theme, look and content of organization's online presence.
- Led strategic development and implementation of clients' branding and marketing plans.
Education
MBA -
Tiffin University
Tiffin05.2025
Bachelor of Science - Sports Management,
Texas A&M University
College Station, TX05.2020
Skills
- Leadership
- Strategic Thinking
- Project Management
- Product Vision and Strategy
- Interpersonal Communication
- Database Management Systems
- Market Research
- Data Analysis
Timeline
PEOPLE LEADER
Macys Department Store
06.2024 - Current
Floor Manager
Travis Mathew
06.2023 - 07.2024
EXPERIENCE MANAGER
PGA Tour Superstore
08.2022 - 06.2023
HEAD TENNIS COACH
Lone Star College System
08.2021 - 08.2022
TICKET OPERATIONS
Houston Texans
08.2020 - 08.2021
MARKETING AND COMMUNICATIONS PROJECT MANAGER
Productive Ventures
03.2015 - 08.2020
MBA -
Tiffin University
Bachelor of Science - Sports Management,
Texas A&M University
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