ANDRE NELSON
Kingston,Jamaica
Summary
Personable and dedicated individual with extensive experience in the service industry. Organized with outstanding relationship-building and problem-solving skills, upbeat, positive attitude, and proven abilities to establish rapport with clients and customers. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.
Overview
15
15
years of professional experience
Work History
Courier
DHL Jamaica LTD
Kingston, Jamaica
09.2024 - Current
- Ensured timely and accurate deliveries through consistent customer communication.
- Efficiently picked up and prepared packages for outbound shipping
- Maintained timely and accurate delivery of incoming shipments
- Delivered items to residential addresses within specified time frames.
- Demonstrated strong commitment to customer satisfaction by effectively responding to inquiries about delivery progress.
- Ensured safe and efficient transportation of goods between various locations through driving a company vehicle.
Events Team Member
Crown Events
Georgetown, Grand Cayman
10.2023 - 04.2024
- Safely transported personnel to various event locations
- Coordinated logistics for equipment transportation and setup
- Managed the setup and takedown of event structures
- Set up musical equipment.
- Managed table and chair arrangements for a variety of events
Senior Advisor
CONCENTRIX JAMAICA LTD
10.2018 - 03.2020
- Generate Sales Lead and revenue from sales generation
- Providing issue resolution to customers
- Contact research and system navigation
- Effective communication through the utilization of soft skills and positive positioning
Customer Service Representative
EXEC DIRECT AVIATION
01.2017 - 08.2018
- Instruct customers on SHIPME account
- Provided front desk support
- Resolve customers complaints
- Assisted in the warehouse with packing and sorting of shipments
- Product and service knowledge
- Record keeping
- Follow ups
Customer Service Representative (Scheduler)
ACTAVO
04.2015 - 10.2017
- Scheduling of jobs for contractors
- Dealing with customers queries
- Generating reports for client
- On site visits and assistance
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
08.2013 - 11.2015
- Providing issue resolution to customers
- Contact research and system navigation
- Effective communication through the utilization of soft skills and positive positioning
- Technical support and Troubleshoot
- Escalate customer’s concerns and queries
- Setting up of sellers account
- Provide product and process knowledge to customers
Customer Service Consultant
SAGICOR LIFE | JAMAICA
01.2010 - 05.2011
- Providing issue resolution to customers
- Contact research and system navigation
- Effective communication through the utilization of soft skills and positive positioning
Education
CXC Certification - English Language, Office Procedures, Principles of Business, Principles of Accounts
Institute of Academic Excellence
06.2003
Certificate - Microsoft Application
Careers Institute Development
12.2001
Skills
- Computer Literacy
- Inbound and Outbound Calling
- Sales expertise
- High-energy attitude
- Adaptive team player
- Clerical support
- Customer relations
- Call Center Operations
- Retail sales customer service
- GPS Navigation
- Logistics and Transportation
- Working Independently
- Problem-Solving
- Deadline Adherence
- Customer Service
- Valid Driver's License
Hobbies and Interests
- Football
- Computers
References
Lenroy Green, Team Manager, Concentrix Jamaica, 2 Oxford Road, Kingston, Jamaica, (876) 3315422, Lenroy.green2016@gmail.com
Timeline
Courier
DHL Jamaica LTD
09.2024 - Current
Events Team Member
Crown Events
10.2023 - 04.2024
Senior Advisor
CONCENTRIX JAMAICA LTD
10.2018 - 03.2020
Customer Service Representative
EXEC DIRECT AVIATION
01.2017 - 08.2018
Customer Service Representative (Scheduler)
ACTAVO
04.2015 - 10.2017
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
08.2013 - 11.2015
Customer Service Consultant
SAGICOR LIFE | JAMAICA
01.2010 - 05.2011
CXC Certification - English Language, Office Procedures, Principles of Business, Principles of Accounts
Institute of Academic Excellence
Certificate - Microsoft Application
Careers Institute Development
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