Summary
Overview
Work History
Education
Skills
Willingtorelocate
Assessments
Timeline
Generic

Calether Gentry

Tampa,FL

Summary

Proficient customer service representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Polite and professional Contact center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience

Work History

Call Center Agent

Epiq
01.2024 - Current
  • Professionally answer calls and address caller inquiries as needed
  • Route calls as needed to appropriate resources
  • Perform research using available resources as needed to provide required information to callers
  • Identify and escalate more complex issues to the research team
  • Complete necessary administrative work as needed and complete call logs accurately
  • Other projects as assigned by supervisor.
  • Helping claimants throughout the process of the class action lawsuit, gathering information, answering questions

Technical Support Representative

ADT
08.2023 - 01.2024
  • Helping customers daily help troubleshoot their system
  • Handle account managements and billing questions
  • Sending technicians to help customers fix security systems
  • Help customers with step by step instructions on how to work their systems.

Customer Service Representative

Born a normad
02.2022 - 07.2023
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Arranged travel accommodations for groups, couples, and special needs clients
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Assistant Manager

Family Dollar
07.2021 - 02.2022
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply
  • Oversaw daily operations, maintenance, and administration of various properties
  • Assisted in store opening by setting up office space, computers, and cash registers.

Customer Service Representative for student loans

Wipro
11.2020 - 06.2021
  • Take calls
  • Helps customers with complaints and questions about accounts
  • Make payments, process refunds
  • Handling incoming requests from borrowers in a personal and timely manner.

Crew Member

Dunkin' Donuts
09.2019 - 06.2020
  • Worked well in a fast-paced, high pressure environment
  • Greeted and served customers
  • Maintained a positive relationship with coworkers
  • Took cash and credit card payments
  • Prepared food and stocked the fridge
  • Restocked supplies
  • Provided customer service with a smile.

Sales Associate

Bath & Body Works
10.2019 - 12.2019
  • Make sales
  • Greet customers
  • Stock candles
  • Put away shipment
  • Floor sets.

Waterpark attendant

camelbeach waterpark
06.2018 - 09.2018
  • CPR trained, Dispatch slides, stack tubes.

Park Services

AQUATOPIA
04.2018 - 05.2018
  • Clean bathrooms, wipe tables, sweep floors, hand out towels.

Education

High school or equivalent -

Stroudsburg High School
Stroudsburg, PA
05.2020

Skills

  • Food Service
  • Retail Sales
  • Restaurant experience
  • Typing
  • Technical Support
  • Account management
  • Shift Management
  • Help Desk
  • Data entry
  • Call Center Operations
  • Payment Processing
  • Customer communications
  • Data Entry
  • Answering questions
  • Resolving issues
  • Account updating
  • Quality Control

Willingtorelocate

  • Seffner, FL
  • Brandon, FL
  • Tampa, FL

Assessments

Customer service, Proficient, 09/01/20, Identifying and resolving common customer issues

Timeline

Call Center Agent

Epiq
01.2024 - Current

Technical Support Representative

ADT
08.2023 - 01.2024

Customer Service Representative

Born a normad
02.2022 - 07.2023

Assistant Manager

Family Dollar
07.2021 - 02.2022

Customer Service Representative for student loans

Wipro
11.2020 - 06.2021

Sales Associate

Bath & Body Works
10.2019 - 12.2019

Crew Member

Dunkin' Donuts
09.2019 - 06.2020

Waterpark attendant

camelbeach waterpark
06.2018 - 09.2018

Park Services

AQUATOPIA
04.2018 - 05.2018

High school or equivalent -

Stroudsburg High School

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Calether Gentry