Caley Lee
Sherman,TX
Summary
I’m a dedicated and motivated professional, known for high productivity and efficient task completion. I have a strong work ethic, effective communication skills, and possess the ability to learn quickly. I excel in patient advocacy, care plan coordination, and healthcare administration. Additionally, I possess strong problem-solving and organizational skills that are vital for navigating complex healthcare environments, and ensuring optimal patient outcomes. I am committed and eager to contribute to a dynamic team, and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Healthy Heart Cardiology
Sherman , TX
10.2024 - Current
- Assisted patients with insurance verification and processing payments
- Communicated effectively with providers to relay patient information or concerns
- Maintained accurate patient records in electronic health record systems
- Educated patients on treatment plans and medication instructions
- Coordinated with office staff to maintain seamless operation of office procedures
- Handled incoming calls and addressed patient concerns promptly and professionally
- Scheduled appointments for patients and coordinated follow-up visits as needed
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner
- Processed patient intake information and updated medical records prior to treatment
- Followed up with discharged patients after they left hospitals to ensure they were receiving adequate post-care support
- Complete and send medical orders to hospitals and labs
- Submit prior authorizations and appeals for testing, procedures, and medications ordered for patients
- Configure and place heart monitors on patients
- Track, record, and maintain quality report metrics and utilization reviews
Certified Pharmacy Technician
Genoa Pharmacy
Sherman , TX
05.2022 - 10.2024
- Prepared and dispensed oral, injectable, topical, and specialty medications according to physician prescriptions
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means
- Collaborated with healthcare professionals to coordinate patient care plans effectively
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians
- Performed administrative duties such as filing, data entry, answering phones
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Entered patient profile and prescription information into computer systems accurately and completely
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems
- Trained new technicians on pharmacy procedures and safety protocols
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts
- Provided exceptional customer service, addressing patient questions and concerns with empathy
- Efficiently processed front register transactions for new and refilled prescription orders
Certified Pharmacy Technician
CVS Pharmacy
Sherman , TX
07.2020 - 05.2022
- Prepared and dispensed medications according to physician prescriptions
- Managed inventory of medications and supplies, ensuring proper stock levels
- Trained new technicians on pharmacy procedures and safety protocols
- Performed administrative duties such as filing, data entry, answering phones
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products
- Entered patient profile information into computer systems accurately and completely
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Resolved customer complaints with empathy and composure
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications
- Participated in continuing education and training to stay current with pharmacy practices and technology
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information
Veterinary Technician
Nacogdoches Animal Hospital
Nacogdoches, TX
03.2020 - 07.2020
- Performed basic diagnostic tests such as fecal examinations or skin scrapings
- Assisted with the collection of blood samples for laboratory testing
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments
- Monitored vital signs during surgical procedures to ensure patient safety
- Educated pet owners on post-operative care and general health practices
- Maintained cleanliness of the facility, which included: cleaning kennels, cages and exam rooms; sterilizing instruments; preparing surgical packs; taking out trash; changing water bowls
- Prepared and administered medications as directed by the veterinary team
- Provided nursing care to hospitalized patients including administering fluids, bandaging wounds, taking radiographs and performing lab tests
- Answered calls, responded to emails, and spoke to clients with compassion and empathy
- Managed patient records using veterinary software for efficient data retrieval
- Scheduled appointments for new patients as well as follow up visits for existing ones
Veterinary Assistant
Brakebill Animal Hospital
Sherman , TX
05.2017 - 01.2020
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament
- Cleaned and sterilized exam rooms between appointments
- Answered phone inquiries from clients regarding appointment scheduling and services offered
- Assisted receptionists with checking patients in and out
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary
- Obtained information and history from clients to maintain medical charts
- Provided emotional support to pet owners during difficult times
- Provided detailed patient care instructions to pet owners
- Prepared laboratory slides for microscopic examinations
- Trained new veterinary staff on office procedures and requirements
- Fed and watered animals in care, following special diets and regular medication administration schedules
- Supported euthanasia procedures and disposal following regulations and owner preferences
- Reviewed pet records from daily visits and appointments, and entered important data into system
- Collected samples necessary for laboratory analysis
- Filed case notes and patient charts in their respective locations
- Handled inventory management for medical supplies and medications
Education
Associate of Science - Biology
Grayson College
Denison, TX05-2021
Bachelor of Science - Biology/Zoology
Southeastern Oklahoma State University
Durant, OK05-2019
Some College (No Degree) - Animal Science
Stephen F. Austin State University
Nacogdoches, TXSkills
- Insurance verification
- Electronic health records
- Patient education
- Scheduling
- HIPAA compliance
- FDA drug safety guidelines
- Prescription filling
- Ordering and stocking medications
- Organizational skills
- Documentation
- Customer service
- Medication administration
- Animal handling
- Surgical procedures and support
- Veterinary standards and procedures
Certification
- PTCB Certified Pharmacy Technician
- Texas State Licensed Pharmacy Technician
References
- Valerie Peterson, Former Billing Specialist at Healthy Heart Cardiology
(903) 819-3825
- Kay Kindopp, Registered Pharmacist at Genoa Pharmacy
kkindopp@genoahealthcare.com
(402) 650-9892
- Carissa Sorensen, Registered Pharmacist
Pharmacy Manager at CVS Store 6850 in Nacogdoches, TX
(936) 569-9596
- Natalie McDowell, Lead Pharmacy Technician
Lead Pharmacy Technician at CVS Store 6850 in Nacogdoches, TX
(936) 552-4911
Timeline
Patient Care Coordinator
Healthy Heart Cardiology
10.2024 - Current
Certified Pharmacy Technician
Genoa Pharmacy
05.2022 - 10.2024
Certified Pharmacy Technician
CVS Pharmacy
07.2020 - 05.2022
Veterinary Technician
Nacogdoches Animal Hospital
03.2020 - 07.2020
Veterinary Assistant
Brakebill Animal Hospital
05.2017 - 01.2020
Associate of Science - Biology
Grayson College
Bachelor of Science - Biology/Zoology
Southeastern Oklahoma State University
Some College (No Degree) - Animal Science
Stephen F. Austin State University
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