Cali Albarado
Breaux Bridge,LA
Summary
Driven by a proven track record of enhancing customer and patient satisfaction at Southern Urology and Vidrine Chiropractic, I excel in streamlining processes and implementing effective instructional methods. My expertise in literacy development and critical thinking, coupled with a knack for serving diverse communities, has consistently improved engagement and outcomes.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Southern Urology
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Chiropractic Assistant
Vidrine Chiropractic
03.2022 - 01.2023
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Pre-K Teacher
Stepping Stones Daycare
05.2020 - 05.2021
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Enhanced classroom environment by creating visually appealing bulletin boards and displays, promoting a positive learning atmosphere.
- Collaborated with colleagues to develop interdisciplinary units, fostering a holistic approach to education.
- Implemented differentiated instruction strategies for diverse learners, ensuring individualized support and success for all students.
- Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
- Improved student literacy skills by incorporating daily read-alouds, guided reading groups, and independent reading time.
Education
High School Diploma -
Acadiana High School
Lafayette, LA05.2021
Skills
- Small Group Instruction
- Group Instruction
- Curriculum Implementation
- Critical Thinking
- Literacy development
- Serving Diverse Communities
- Special Education
- Positive Role Model and Mentor
- Instructional Methods
- Assigning and Grading Work
- Behavior Management
Timeline
Call Center Representative
Southern Urology
01.2023 - Current
Chiropractic Assistant
Vidrine Chiropractic
03.2022 - 01.2023
Pre-K Teacher
Stepping Stones Daycare
05.2020 - 05.2021
High School Diploma -
Acadiana High School
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