Summary
Overview
Work History
Education
Skills
Timeline
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Cali Hughes

Mount Juliet,TN

Summary

Dependable worker, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management while creating an outgoing and welcoming atmosphere for all guest.

Overview

2
2
years of professional experience

Work History

Carhop Server

Sonic
04.2021 - 08.2023
  • Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
  • Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
  • Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
  • Memorized orders and maintained [Number]% accuracy in high-traffic times.
  • Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.

Host/Expo/To Go

CP Between The Lakes
10.2021 - 02.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Assisted in inventory management, reducing waste and controlling costs for the establishment.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.

Education

High School Diploma -

The University of Tennessee - Knoxville
Knoxville, TN
05.2023

Skills

  • Effective Communication
  • Strong Work Ethic
  • Organizational Skills
  • Maintaining Appearance
  • Decision Making
  • Attention to Detail
  • Positive Attitude
  • Personal Hygiene
  • Stress Management
  • Energy and Enthusiasm
  • Problem Solving
  • Adaptability
  • Active Listening
  • Physical Stamina
  • Handling Complaints
  • Self-Motivation

Timeline

Host/Expo/To Go

CP Between The Lakes
10.2021 - 02.2023

Carhop Server

Sonic
04.2021 - 08.2023

High School Diploma -

The University of Tennessee - Knoxville

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Cali Hughes