Summary
Overview
Work History
Education
Skills
Letters of Recommendation
Timeline
Receptionist
Cali Jordan

Cali Jordan

Streetsboro,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Famous Footwear
04.2017 - 11.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Created and maintained safe and secure work environments for employees
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Analyzed customer feedback and implemented strategies to improve customer experience
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery
  • Trained new employees on proper protocols and customer service standards
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Assisted in recruiting, hiring and training of team members
  • Interacted well with customers to build connections and nurture relationships
  • Trained and guided team members to maintain high productivity and performance metrics
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Reported issues to higher management with great detail
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Mitigated business risks by working closely with staff members and assessing performance
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Reduced operational risks while organizing data to forecast performance trends
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Raised property accuracy and accountability by creating new automated tracking method

Server

Jekyll's Kitchen
09.2016 - 05.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS (Point of Sale) system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Unsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy.

Education

Bachelor of Science - Education

Bowling Green State University
Bowling Green, OH
12.2012

Skills

    • Stock Management
    • Store Organization
    • Loss Prevention
    • Customer Relations
    • Sales Expertise
    • Transaction Processing
      • POS Systems Operations
      • Problem-Solving
      • Upselling and Cross Selling
      • Customer Service and Engagement
      • Sales Strategies
      • Organizational skills

Letters of Recommendation

The First Letter of Recommendation is from Kacy Spangler (Store Manager at Famous Footwear in Warrensville, Ohio)

The Second Letter of Recommendation is from Howard Lewis (Founder of Family Heritage an American Insurance Company)

References also include:

Erin Blackburn (Store Manager Famous Footwear Outlet)

Russ Spear (District Manager Famous Footwear)

Krystal Huffman (Store Manager Famous Footwear Mansfield, OH

Timeline

Assistant Store Manager

Famous Footwear
04.2017 - 11.2023

Server

Jekyll's Kitchen
09.2016 - 05.2017

Bachelor of Science - Education

Bowling Green State University

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Cali Jordan