Cali Murray
Racine,WI
Summary
Accomplished Shift Leader with a proven track record at Love's Travel Stops, enhancing customer satisfaction and streamlining operations. Expert in POS System Operation and adept at fostering a positive team environment. Significantly improved service efficiency through effective team leadership and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Love's Travel Stops
2023.09 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Shift Leader
Love's Travel Stops
2018.07 - 2023.09
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Barista
Kohler Greenhouse
2017.09 - 2018.01
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
No Degree -
University of Green Bay - Sheboygan Campus
Sheboygan, WIHigh School Diploma -
Sheboygan South High School
Sheboygan, WI06.2018
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Team motivation
- Conflict Resolution
- Staff Supervision
- POS System Operation
- Safety processes and procedures
- Shift Paperwork Completion
Timeline
Shift Leader
Love's Travel Stops
2023.09 - Current
Shift Leader
Love's Travel Stops
2018.07 - 2023.09
Barista
Kohler Greenhouse
2017.09 - 2018.01
No Degree -
University of Green Bay - Sheboygan Campus
High School Diploma -
Sheboygan South High School
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