Summary
Overview
Work History
Education
Skills
Timeline
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Cali Simmons

Cali Simmons

Atlanta,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

High-energy and skilled in resolving conflicts through proactive communication.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

8
8
years of professional experience

Work History

Manager

Wendy's
01.2023 - Current
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Manage orders, preparing, cash handling

Business Owner

Caiden And Cali's Kitchen, LLC
02.2019 - Current
  • Reduced operational risks while organizing data to forecast performance trends.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored food production to verify quality and consistency.
  • Implemented food cost and waste reduction initiatives to save money.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Set up and broke down kitchen for service.
  • Coordinated with team members to prepare orders on time.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Participated in food tastings and taste tests.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Restaurant Manager

Breakfast Boys
College Park, GA
07.2022 - 12.2022
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Motivated staff to perform at peak efficiency and quality through-out the day and held team morning meetings.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed unique events and special promotions to drive sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Helped management plan and serve bar menu exceeding customer expectations.

Customer Service Representative

Agent
04.2015 - 06.2021
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected payment from customers, provided documentation and changed accounts to reflect current
  • Promoted available products and services to customers during service, account management, and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer's needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Enforced compliance with complex state and federal laws, rules and regulations for industry.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.

Security Officer

S.P.A
01.2017 - 12.2019
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Examined doors, windows and gates to verify security.
  • Performed security investigations and reported findings to client management.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Trained security workers on site-specified procedures.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Assistant Store Manager

Ashley Stewart
02.2017 - 08.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Overseen four (4) store social media pages.
  • Hosted vending events for various stores.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

High School Diploma -

Lithonia High
Lithonia
05.2005

Skills

  • Verbal and Written Communication
  • Time Management
  • Customer Relationship Management
  • Business Planning
  • Staff Management
  • Team Leadership
  • Critical Thinking
  • Data Entry
  • Food Preparation
  • System Documentation
  • Report Writing
  • Risk Analysis Training
  • Report Generation
  • Crime Prevention Methods

Timeline

Manager

Wendy's
01.2023 - Current

Restaurant Manager

Breakfast Boys
07.2022 - 12.2022

Business Owner

Caiden And Cali's Kitchen, LLC
02.2019 - Current

Assistant Store Manager

Ashley Stewart
02.2017 - 08.2019

Security Officer

S.P.A
01.2017 - 12.2019

Customer Service Representative

Agent
04.2015 - 06.2021

High School Diploma -

Lithonia High

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Cali Simmons