Cali Smith
Gulf Breeze
Summary
I’ve worked in customer service as well as a grocery department. I have almost a year of customer experience. I’m high motivated to provide customer service to the best of my capabilities.
Overview
1
1
year of professional experience
Work History
Grocery Clerk
Publix
Gulf Breeze
12.2025 - Current
- Assisted customers in locating products and answering questions.
- Maintained cleanliness and organization of the store environment.
- Collaborated with team members to ensure inventory accuracy.
- Assisted in unloading incoming shipments and organizing stockroom.
- Monitored product expiration dates and removed outdated items.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Identified and quickly handled spill clean-up.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Worked closely with management team to develop promotional strategies that increased sales.
- Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Stocked shelves with merchandise according to company guidelines.
- Processed special orders for customers including retrieving items from other stores if needed.
- Assisted customers with locating items and providing recommendations based on preferences.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Answered phone calls to assist customers with questions and orders.
Customer Service Cashier
Publix
Gulf Breeze
06.2025 - 11.2025
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced end-of-shift totals.
- Cleaned registers
- Assisted customers to their cars with groceries
- Promoted customer loyalty programs and encouraged sign-ups.
- Collaborated with team members to ensure smooth operations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Associate of Arts - Cybersecurity
University of Maryland
College Park, MD 03.2026 - 04.2026
Gulf Breeze Highschool
Gulf Breeze, FLSkills
- Cybersecurity fundamentals
- Customer service
- Team collaboration
- Problem resolution
- Managing cash
- Managing a clean work environment
Accomplishments
I’ve maintained honor roll all throughout elementary school and into high school
Timeline
Associate of Arts - Cybersecurity
University of Maryland
03.2026 - 04.2026
Grocery Clerk
Publix
12.2025 - Current
Customer Service Cashier
Publix
06.2025 - 11.2025
Gulf Breeze Highschool