Summary
Overview
Work History
Education
Skills
Timeline
Generic

Calib Sylvia

Smithfield,NC

Summary

Dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

8
8
years of professional experience

Work History

Process Guide

Amazon
04.2024 - Current
  • Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Followed procedures at all times for personal and team safety.
  • Safely and securely loaded items to prevent damage during transport.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Kept work areas neat, clean and free from debris.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Delivery Driver

Amazon
01.2023 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Underground Electrician

Pike Electric
10.2021 - 12.2022
  • Made decisions on safety and scheduling employees to support operational requirements.
  • Maintained accurate records of daily activities, equipment usage, and production data for easy reference and analysis.
  • Enhanced team productivity by coordinating and scheduling daily tasks for efficient workflow.
  • Conducted detailed post-project evaluations to identify opportunities for improvement in future endeavors related to underground mining operations.
  • Safely excavated materials from designated areas, maintaining adherence to project specifications and guidelines.
  • Minimized risk of accidents by adhering to stringent safety protocols during all aspects of underground electrical work.
  • Accurately reported details of all work completed.

Fulfillment Associate

Amazon
05.2021 - 08.2021
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Handled delicate or fragile merchandise with care, minimizing instances of breakage or damage during the stocking process.
  • Assisted in the preparation for store openings by completing assigned tasks, maintaining an organized and visually appealing sales floor environment.
  • Actively participated in ongoing training sessions and workshops, consistently seeking to expand knowledge and skills related to overnight fulfillment procedures.

Landscape Crew Leader

Paulk Landscaping
11.2019 - 01.2021
  • Mentored junior team members, maintain positive work environment and promoting professional growth.
  • Developed strong relationships with suppliers, negotiating favorable pricing for materials and equipment.
  • Collaborated with crew members to complete projects on time and within budget, ensuring client satisfaction.
  • Implemented best practices in horticulture, plant selection, and soil management to optimize landscape health and longevity.
  • Safe working environment through adherence to OSHA guidelines during all operations.
  • High level of professionalism throughout each project phase, resulting in numerous repeat clients.

Sales Representative

Macon Vape
06.2019 - 11.2019
  • Maintained records related to sales, returns and inventory availability
  • Tracked stock using company inventory management software
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Lead Busser

Fish And Pig
11.2018 - 04.2019
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.

Stock Associate

Citgo Gas Station
02.2016 - 06.2018
  • Supported promotional plans by updating signage with price changes
  • Stayed current on available products, store promotions and customer service policies to better assist with any need
  • Readied items for sales floor stocking by affixing tags and preparing pallets
  • Completed scheduled audits with efficient and accurate approach
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.

Education

High School Diploma -

Rutland High School
Macon, GA
05.2018

Skills

  • Purchasing and planning

  • Skill development

  • Product knowledge

  • Payment collection and processing

  • Self-motivated

  • Data review

  • Inventory control

  • Standard Operating Procedures

  • Coaching and Mentoring

  • Innovation and Creativity

  • Strong Work Ethic

  • Heavy Lifting

  • Flexible and Adaptable

Timeline

Process Guide

Amazon
04.2024 - Current

Delivery Driver

Amazon
01.2023 - 03.2024

Underground Electrician

Pike Electric
10.2021 - 12.2022

Fulfillment Associate

Amazon
05.2021 - 08.2021

Landscape Crew Leader

Paulk Landscaping
11.2019 - 01.2021

Sales Representative

Macon Vape
06.2019 - 11.2019

Lead Busser

Fish And Pig
11.2018 - 04.2019

Stock Associate

Citgo Gas Station
02.2016 - 06.2018

High School Diploma -

Rutland High School

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Calib Sylvia