Summary
Overview
Work History
Education
Skills
Timeline
Generic

Calie Bwicheilug

Waco,TX

Summary

Knowledgeable and full of experience in providing professional customer assistance. Motivated to learn new things. Solid team player and always finding ways to help others. Outgoing, friendly, and positive demeanor with both customers and team members. Seeking to maintain full-time position that offers professional challenges, excellent time management, and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Business Center Representative

HEB Grocery Store
Waco, TX
06.2021 - Current
  • Answered phone calls to handle customer concerns and complaints.
  • Used knowledge and suggestive selling techniques to build department.
  • Researched discrepancies to assist with customer inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Communicated professionally with colleagues, freelancers and clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cash handling small to large transactions
  • Cross-trained and provided back up for customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Counting and building tills.

Central Checkout Lead

HEB Grocery Store
Corsicana, TX
06.2019 - 06.2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Trained newly hired baggers and newly promoted cashiers.
  • Worked hand-in-hand with my team to solve problems and face adversity

Cashier

HEB Grocery Store
Corsicana, TX
11.2017 - 06.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

Associate of Science - General Studies

Navarro College
Corsicana, TX
05.2019

Skills

  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Time Management
  • Billing Adjustments and Refunds
  • Computer Proficiency
  • Patient and Empathetic

Timeline

Business Center Representative

HEB Grocery Store
06.2021 - Current

Central Checkout Lead

HEB Grocery Store
06.2019 - 06.2021

Cashier

HEB Grocery Store
11.2017 - 06.2019

Associate of Science - General Studies

Navarro College

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