Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
background-images

Calief Williams

Katy

Summary

Dynamic Store Manager with extensive experience at FedEx, excelling in customer service and team development. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in problem-solving and fostering a collaborative work environment, leading to improved team performance and operational efficiency. Committed to delivering exceptional results through effective leadership.

Overview

8
8
years of professional experience

Work History

Store Manager

FedEx
10.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Assistant Manager

FedEx
03.2021 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Lead Consultant

FedEx
06.2019 - 10.2022
  • Optimized team performance through effective communication, training, and leadership techniques.
  • Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
  • Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
  • Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.

Store Consultant

Fedex
01.2017 - 06.2019
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Provided attentive customer care while enforcing and protecting the brand expectations of the company

Education

Seven Lakes High School
Katy
05-2014

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Time management
  • Money management
  • Team Building
  • Team member development

Accomplishments

    Current SME for all updates to company standards and audit compliance for a 16 store district. (South Houston FedEx Office market)

Timeline

Store Manager

FedEx
10.2022 - Current

Assistant Manager

FedEx
03.2021 - 10.2022

Lead Consultant

FedEx
06.2019 - 10.2022

Store Consultant

Fedex
01.2017 - 06.2019

Seven Lakes High School

Similar Profiles

CREATE PROFILE
Calief Williams