Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Calil Miller

Los Angeles,CA

Summary

A determined innovative professional eager to contribute to team success through a well regulated work ethic, advantageous disposition and unencumbered approach to problem solving. A first rate grasp on information retention, acute attention to detail and training in especial customer service, allows for incitement to learn, propagate skills and excel in any setting.

Overview

10
10
years of professional experience

Work History

Reservation Agent

TAO Group Hospitality
Los Angeles, CA
10.2022 - Current
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Offered personalized recommendations based on guest preferences.
  • Verified customer information including contact details and payment method.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Processed customer payments for reservations over the phone.
  • Resolved guest complaints by providing exceptional customer service.
  • Followed up regularly with existing clients to maintain relationships.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Performed daily audits of reservation data to ensure accuracy.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Took reservations from patrons by phone or online.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
  • Relayed information on availability, pricing and discounts to customers.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Created promotional materials for upcoming events or promotions at the hotel.
  • Suggested amenities suited to clients' needs.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Front Desk Representative

Lavo Restaurant
Los Angeles, CA
01.2021 - 10.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted with check-in and check-out procedures by confirming reservations and collecting payment information.
  • Monitored lobby activities to ensure safety regulations were being followed at all times.
  • Booked reservations through OpenTable
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Form Drawing Model/Instructor

freelance
Los Angeles, CA
05.2023 - Current
  • Maintained a positive attitude while working long hours under challenging conditions at times.
  • Attended casting calls, shows and shoots.
  • Posed for artists and photographers
  • Recorded rates of pay and durations of jobs on vouchers.
  • Communicated effectively with clients and other professionals involved in projects to ensure successful outcomes.
  • Forum based instruction on how to compose drawing in medias such as: charcoal, oil pastel, acrylic and oil paints, and graphite

Script Writer

Shelon Douglass
Los Angeles, CA
06.2021 - 09.2021
  • Collaborated with editors to improve ideas and presentation.
  • Collaborated with other writers on specific art and multi-media projects.
  • Ensured that all materials created met industry standards and guidelines as well as applicable copyright laws.
  • Performed in-depth research into topics to write clear and accurate copy.
  • Participated in brainstorming sessions with creative teams to develop concepts.
  • Provided guidance on set regarding specific character motivations or scene objectives.
  • Researched and developed characters for scripts.
  • Outlined plots and wrote dialogue for characters in scripts.

Concierge

Connected Concierge
Los Angeles, CA
02.2020 - 01.2021
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Made reservations for spa treatments, restaurants and golf tee times.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Answered guest questions regarding local area, facilities and amenities.

Medical Billing Clerk

MindLab inc
Dacula, GA
05.2019 - 08.2019
  • Prepared documentation for appeals when necessary due to denied claims or incorrect payments received from insurers.
  • Maintained accurate records of all billing activities performed.
  • Tracked incoming and outgoing files and materials, through recording systems to detect potential discrepancies in filing
  • Created 80 reports daily and spreadsheets with Microsoft Office Program

Summer Intern

MedImpact Healthcare Systems Inc.
San Diego
06.2014 - 08.2014
  • I was responsible for maintaining quality assurance by processing a selection of claims and verifying those claims were recorded and allocated properly.
  • Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Documented claims and printing processes in an Excel spreadsheet
  • Worked closely with Lead claim analyzer to reorganize all claims assemblage and increase productivity

Education

Associate of Arts - Curation

Otis College of Art And Design
Los Angeles, CA

Skills

  • Customer Reservations
  • Travel Reservations
  • Call Control
  • Transportation Information
  • Phone Etiquette
  • Telephone Reception
  • Schedule Maintenance
  • Payment Processing
  • Issue Resolution
  • Detail Oriented
  • Reservation Confirmation
  • OpenTable Navigation
  • Phone and Email Etiquette
  • Relationship Building
  • Reservation Management
  • Principles of Modern Art Knowledge
  • Fine Arts Proficiency
  • Public and Private Education Knowledge
  • Material Selection
  • Art Composition
  • Adobe Photoshop
  • Studio Management
  • Composition
  • Superb Attention to Detail
  • Supply Replenishment
  • Traditional Fine Art Skills

Timeline

Form Drawing Model/Instructor

freelance
05.2023 - Current

Reservation Agent

TAO Group Hospitality
10.2022 - Current

Script Writer

Shelon Douglass
06.2021 - 09.2021

Front Desk Representative

Lavo Restaurant
01.2021 - 10.2022

Concierge

Connected Concierge
02.2020 - 01.2021

Medical Billing Clerk

MindLab inc
05.2019 - 08.2019

Summer Intern

MedImpact Healthcare Systems Inc.
06.2014 - 08.2014

Associate of Arts - Curation

Otis College of Art And Design

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Calil Miller