Calin Gog
Anaheim,CA
Summary
Adept at enhancing customer satisfaction and team development, I leveraged interpersonal skills and an array of tools at Ultimate Kronos Group to optimize support processes and mentor staff, significantly improving service quality. My diverse experience spans from financial advising at Christian Community Credit Union to streamlining operations, always focusing on impactful results and client success.
Overview
21
21
years of professional experience
Work History
Specialty Support Representative
Ultimate Kronos Group
08.2020 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Served as a subject matter expert within the team, mentoring junior staff members on complex topics.
- Developed knowledge base articles for common issues, reducing ticket volume and increasing self-help resources.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
Data Operations Representative
Ultimate Software Group Inc.
10.2016 - 08.2020
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Evaluated customer needs and feedback to drive product and service improvements.
Banking Relationship Manager
Christian Community Credit Union
05.2015 - 10.2016
- Provided expert financial advice, guiding clients towards suitable products and services based on their unique circumstances.
- Contributed to business development initiatives by actively participating in networking events and building strategic partnerships.
- Delivered exceptional customer service by addressing client inquiries or concerns promptly and efficiently, ensuring issues were resolved to their satisfaction.
- Collaborated with cross-functional teams to develop and implement tailored banking solutions for clients.
- Strengthened client relationships by proactively identifying and addressing individual needs.
Member Service Representative
Christian Community Credit Union
09.2014 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Assistant Pastor
Emanuel Church Of God
01.2009 - Current
- Oversaw administration and management of all areas of ministry, including budget and finances.
- Supervised associate pastors and staff leading ministry programs.
- Coordinated special events, including the planning and execution of large conferences.
- Offered support to families experiencing difficulties, connecting them with appropriate resources within the congregation or broader community.
Broker Assistant
Eldercare Realty Services, Inc.
01.2003 - 12.2008
- Assisted brokers in closing deals with thorough research and preparation of required documentation.
- Expedited property closings by effectively managing timelines and meeting critical deadlines throughout the transaction process.
- Facilitated seamless transactions by liaising with attorneys, inspectors, appraisers, and other involved parties.
- Conducted market analysis reports to assist brokers in making informed pricing recommendations for clients'' properties.
- Supported brokers during negotiations by preparing comparative analyses of competing properties in the area.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Education
Bachelor of Science - Business Management
University of Phoenix
Costa Mesa, CA05.2005
Skills
- Customer Satisfaction
- Remote Support
- Organization
- Microsoft Office
- Highly Professional
- Team Development
Languages
Romanian
Native or Bilingual
Timeline
Specialty Support Representative
Ultimate Kronos Group
08.2020 - Current
Data Operations Representative
Ultimate Software Group Inc.
10.2016 - 08.2020
Banking Relationship Manager
Christian Community Credit Union
05.2015 - 10.2016
Member Service Representative
Christian Community Credit Union
09.2014 - 05.2015
Assistant Pastor
Emanuel Church Of God
01.2009 - Current
Broker Assistant
Eldercare Realty Services, Inc.
01.2003 - 12.2008
Bachelor of Science - Business Management
University of Phoenix
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