Calina Berger
Corpus Christi
Summary
Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.
Overview
6
6
years of professional experience
Work History
Escalations Specialist
ResultsCx
06.2021 - Current
- Diffuse callers concerns by eliminating any misinformation brought about by miscommunication
- Manage escalation logs and identify trends to ensure prompt resolutions for our clients
- Actively listened to members to determine where their inquiry needed to be sent to resolve the issue or concern
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
Inventory Specialist
ResultsCX
02.2021 - Current
- Review documentation for errors or misroutes and direct them to the correct department for prompt resolution
- Maintain updated and accurate records of inventory queue
- Follow up with members and providers regarding material requests, escalated calls and concerns until their issues are resolved completely
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Customer Service Representative II
ResultsCX
11.2019 - Current
- Provide exceptional customer service to all incoming clientele
- Promptly address members' concerns by accessing resources to handle inquiries as well as verifying past issues/concerns member has had
- Ability to follow policy and procedures when escalating member concern's to supervisors, other departments
- Diffuse intense customer situations to maintain high-level of satisfaction
PCI Payment Specialist
ResultsCX
06.2019 - Current
- Assist member with receiving payments on their policies
- Provided members with confidence and ability to ensure that their transaction is secure
Customer Service Associate I
ResultsCX
02.2019 - Current
- Provide exceptional customer service to all incoming clients
- Diffuse intense customer situations to maintain high-level of satisfaction
- Actively listened to members to determine where their inquiry needed to be sent to resolve the issue or concern
Education
No Degree - Psychology
Texas A&M University At Corpus Christi
Corpus Christi, TX05-2026
Skills
- Assertiveness
- Spreadsheet tracking
- Record preparation
- Reporting and documentation
- Problem-solving skills
- Professional telephone demeanor
- Follow-up skills
- Building rapport
- Credit card payment processing
- Positive and professional
Timeline
Escalations Specialist
ResultsCx
06.2021 - Current
Inventory Specialist
ResultsCX
02.2021 - Current
Customer Service Representative II
ResultsCX
11.2019 - Current
PCI Payment Specialist
ResultsCX
06.2019 - Current
Customer Service Associate I
ResultsCX
02.2019 - Current
No Degree - Psychology
Texas A&M University At Corpus Christi
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