Calina Dase
Gary,IN
Summary
Customer service professional with extensive experience in enhancing customer interactions and satisfaction. Demonstrated expertise in conflict resolution and communication, leading to increased customer loyalty. Recognized for adaptability and teamwork, consistently delivering results through efficient service. Proactive in aligning customer needs with organizational objectives, establishing a reputation for reliability and excellence.
Overview
13
13
years of professional experience
Work History
Call Center TPV Agent
AnswerNet
Gary, Indiana
04.2025 - 08.2025
- Engage with customers and clients, ensuring a positive and professional demeanor at all times.
- Address a variety of inquiries, including, but not limited to, authorization requests for telephone, energy, and other services.
- Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions.
- Maintain an organized and efficient workflow to meet service-level expectations.
- Deliver exceptional customer service while handling both inbound and outbound interactions.
- Expedited the verification process without compromising accuracy by prioritizing high-volume tasks during peak periods.
Customer Service Sales Representative
Comcast
Chicago, Illinois
05.2024 - 04.2025
- Provided efficient technical support via phone and chat to diverse customer base.
- Resolved escalated calls, ensuring satisfactory solutions for customers and company.
- Responded to customer requests for products, services, and information accurately.
- Managed high-stress situations with professionalism, resolving disputes effectively.
- Developed rapport through active listening, boosting retention rates and feedback.
- Handled customer complaints empathetically, driving loyalty and repeat business.
- Delivered memorable experiences that delighted customers during interactions.
- Communicated adeptly with varied customers, enhancing overall satisfaction.
Customer Service Representative
AT&T
Chicago, Illinois
01.2020 - 04.2024
- Handled inbound customer calls, addressing account-related inquiries with professionalism.
- Utilized training knowledge and resources to respond to all customer inquiries effectively.
- Identified customer needs, recommending suitable products or services to enhance sales revenue.
- Processed transactions efficiently through web-based applications, ensuring accuracy.
- Maintained extensive knowledge of company policies, programs, and technology for effective support.
- Built strong rapport with customers through empathetic listening and understanding of preferences.
- Managed high call volume while maintaining a calm demeanor and professionalism.
- Effectively resolved disputes in high-stress situations, demonstrating conflict resolution skills.
Technical Support Representative
IBEX Technology
Mount Pleasant, Michigan
12.2015 - 10.2019
- Resolved technical issues in fast-paced, customer-facing environment.
- Conducted troubleshooting for client service and device-specific problems, including internet connectivity.
- Provided support for operating system, PC, and browser configuration related to internet services.
- Demonstrated advanced product knowledge to effectively address customer concerns.
- Managed trouble ticket systems for user issues, data network, and operating system problems.
- Reduced call resolution time by efficiently diagnosing software and hardware complications.
- Conducted comprehensive diagnostic tests to identify root causes of reported issues.
3rd Shift Associate
7 Eleven
Mount Pleasant, Michigan
01.2013 - 10.2015
- Maintained cleanliness and organization of back room, ensuring efficient product placement.
- Streamlined inventory management to reduce waste and maintain optimal stock levels.
- Coordinated orders and prepared items for sale to enhance operational efficiency.
- Developed strategies to boost customer satisfaction and engagement.
- Resolved complex customer issues, delivering exceptional service consistently.
- Upheld company standards for merchandise presentation, enhancing store appearance.
- Collaborated with team members to achieve targets in fast-paced environments.
- Welcomed guests professionally, representing brand image effectively.
Education
Associate of Applied Science - Kinesiology
Wayne County Community College
Detroit, MI04-2019
High School Diploma -
Ferndale High School
Ferndale, MI05-2013
Skills
- Ability to work 8 hours with headset
- Secure and distraction-free workspace
- Written communication and data entry
- Expertise in Microsoft Teams, Outlook, Word
- Adaptability to fast-paced call volume
- Problem-solving abilities
- Positive demeanor
- Customer service excellence
- 5 years in contact center roles
- Fluent English communication skills
- Empathy and attention to detail
- Conflict resolution expertise
Timeline
Call Center TPV Agent
AnswerNet
04.2025 - 08.2025
Customer Service Sales Representative
Comcast
05.2024 - 04.2025
Customer Service Representative
AT&T
01.2020 - 04.2024
Technical Support Representative
IBEX Technology
12.2015 - 10.2019
3rd Shift Associate
7 Eleven
01.2013 - 10.2015
Associate of Applied Science - Kinesiology
Wayne County Community College
High School Diploma -
Ferndale High School
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