Calinda M. Belvin
Long Beach,California
Summary
Overview
11
11
years of professional experience
Work History
Office Assistant
Meals on Wheels of Long Beach
06.2019 - 03.2024
- Large non-profit organization delivering meals to elderly, disabled, and homebound individuals.
- Offered essential administrative aid in a large-scale organization dedicated to feeding seniors and those with disabilities or are homebound.
- Delivered customer service to new clients and families applying for assistance.
- Assist over 150 senior and homebound clients with ordering meals, collects and processes payments, creates information cards and driving routes for the delivery team, and actively monitors the delivery schedule and resolves any last-minute issues or changes
- Led and guided volunteers effectively.
- Managed communication flow by answering and making calls efficiently.
- Accurately completes all necessary documents, completes a daily count, performs data entry, and prepares program operations for the following day.
Samsung Call Center Agent
KW International
04.2016 - 03.2018
- Managed a large amount of inbound and outbound calls in a timely manner
- Memorized 22 communication scripts that handle different topics
- Utilized strong listening skills to effectively understand and address customer concerns.
- Actively identified chances for upselling in each interaction.
- Enhanced customer interactions by making additional efforts to build rapport.
Passenger Service Agent
Airserv
09.2013 - 03.2016
- Transported passengers and their belongings with care throughout airport.
- Oversaw management of customer queue at airport security checkpoints.
- Delivered excellent customer service under high-pressure situations while maintaining calm demeanor throughout daily operations.
Education
12 units - Child Development
Long Beach City College
Long Beach, CA08.2010
High School Diploma -
David Starr Jordan High School
Long Beach, CA06.2010
Skills
- Exceptional Customer Support
- Non-Profit Sector Experience
- Kindness in Communication
- Proficient in Engaging Diverse Communities
- Proactive Issue Management
Timeline
Office Assistant
Meals on Wheels of Long Beach
06.2019 - 03.2024
Samsung Call Center Agent
KW International
04.2016 - 03.2018
Passenger Service Agent
Airserv
09.2013 - 03.2016
12 units - Child Development
Long Beach City College
High School Diploma -
David Starr Jordan High School
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