Summary
Overview
Work History
Education
Skills
Timeline
Generic

CALINGA WELSH

Brooklyn,NY

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

8
8
years of professional experience

Work History

Complaints Supervisor

First Student Transportation
12.2024 - Current
  • Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
  • Managed regulatory complaints team in activities associated with resolution of customer complaints received by federal and state regulators.

LOCATION AMBASSADOR/ HUMAN RESOURCES SPECIALIST

FIRST STUDENT
07.2023 - 12.2024
  • Customer Service/Data Entry
  • Microsoft Office
  • HRIS (Workday)
  • Excel
  • Recruiting (Sourcing & Interviewing)
  • Background Checks
  • Relocation assistance
  • Employee Relations
  • Procedure Compliance
  • Talent Acquisition
  • New Hire Onboarding
  • Employment Data Tracking Interview and manage the whole onboarding process, ensuring all pre-employment processes and forms are completed
  • Manage pre-employment screenings and background check
  • Provide beneficial advice and support to new employees, answer questions, and resolve any problematic issues Schedule new employees for New Hiring Training so they can obtain their BOE certification and CDL Training to obtain their B license / P S endorsement and get 19A certified
  • Board of Education edits and medical examination
  • Work with department manager to ensure all applicants are processed correctly
  • Review online and walking applications
  • Put together benefits and compensation packages for new hired.
  • Maintained and updated employee records to support accuracy and compliance.
  • Managed onboarding process for new employees, including orientation and training.
  • Oversaw preparation of new hire paperwork and managed on-boarding process. Served as a resource for questions about benefits packages, vacation time accrual and other employment-related inquiries.
  • Maintained accurate records of employee information in Human Resources Information System
  • Performed full-cycle recruitment, from job postings to selection and onboarding of new hires.
  • Conducted exit interviews upon request of departing employees to understand reasons for leaving organization. Drafted policies regarding hiring practices, termination procedures, disciplinary measures and other topics related to employment law compliance.
  • Collaborated closely with department heads on plans for recruiting additional personnel.
  • Used Applicant Tracking Systems (ATS) to manage the recruitment and selection process.
  • Coordinated employment testing for candidates, reviewing assessment scores and candidate qualifications to determine eligibility.
  • Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
  • Scheduled and conducted new employee orientations.
  • Obtained information on work history, training, education, and job skills.
  • Ensured that necessary employment termination paperwork was completed.

OFFICE MANAGER

JAG ONE PHYSICAL THERAPY
10.2021 - 03.2023
  • Ensures that the office operates smoothly and efficiently.
  • Overseeing administrative staff members, receiving and directing visitors and overseeing completing administrative tasks related to the operations of the clinic.
  • General office operation
  • Answering high volume of calls while delivering best quantity care to patients
  • Supervising, mentoring, training and coaching office staff
  • Submit weekly reporting to management to assess office productivity

LEAD CASHIER

PLS CHECK CHASERS
03.2021 - 09.2021
  • Cashed customers check in a timely manner.
  • Trained new employees.
  • Gave ideas to better attend to customers.
  • Supported manager when needed

SUPERVISOR

UPS
05.2020 - 02.2021
  • Managing UPS Small Package hub and sort activities
  • Ensure packages are sorted probably and loaded onto appropriate trailer for movement.
  • Ensure loads are dispatched on time to appropriate location
  • Handle claims over the phone

DOE OFFICE ASSISTANT

NYC DEPARTMENT OF EDUCATION
02.2019 - 05.2020
  • Ensured accurate data entry for NYC students using NYCDOE computer programs.
  • Maintained student’s physical records, handled a heavy workload of copying, scanning and filing.
  • Scheduled student testing, educational meetings and maintained outlook calendar for assigned clinicians.
  • Sorted and distributed incoming mail and faxes.
  • Provided coverage of the reception desk. Answered and routed telephone calls. Courteously assisted incoming parents, teachers and service providers.

HR SPECIALIST

TARGET
03.2018 - 02.2019
  • Interviewed and recruited qualified personnel and made key staffing decisions. Processed onboarding paperwork for new hires.
  • Training new employees. Assessing existing employee’s strengths and weaknesses; maximizing the strengths while improving weaknesses for optimal productivity.

DEPARTMENT SUPERVISOR

MICHAELS
05.2017 - 09.2018
  • Provided exceptional customer service to shoppers by answering customer questions and offering purchasing suggestions.
  • Quickly and accurately completed various types of sales transactions.
  • Restocked and organized racks and shelves to maintain the visual appeal of the store.
  • Completed all cleaning and organizing tasks in assigned sales area.

Education

Psychology

MEDGAR EVERS COLLEGE
05.2024

High School Diploma - undefined

BROOKLYN FOR COLLABORATIVE STUDIES HIGH SCHOOL
06.2016

Skills

  • Works well under pressure
  • Exceptional communication
  • Strong leadership
  • Works well in team settings
  • Ability to multitask
  • Proficient with Microsoft Office (types 60 WPM)
  • Proficient with Workday
  • Proficient with Google Suite

Timeline

Complaints Supervisor

First Student Transportation
12.2024 - Current

LOCATION AMBASSADOR/ HUMAN RESOURCES SPECIALIST

FIRST STUDENT
07.2023 - 12.2024

OFFICE MANAGER

JAG ONE PHYSICAL THERAPY
10.2021 - 03.2023

LEAD CASHIER

PLS CHECK CHASERS
03.2021 - 09.2021

SUPERVISOR

UPS
05.2020 - 02.2021

DOE OFFICE ASSISTANT

NYC DEPARTMENT OF EDUCATION
02.2019 - 05.2020

HR SPECIALIST

TARGET
03.2018 - 02.2019

DEPARTMENT SUPERVISOR

MICHAELS
05.2017 - 09.2018

High School Diploma - undefined

BROOKLYN FOR COLLABORATIVE STUDIES HIGH SCHOOL

Psychology

MEDGAR EVERS COLLEGE

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