Calisha Clarke

• Support Director, Compliance & Benefits with compliance reporting
• Process monthly benefit statements
• Annual compliance testing (403 (b), EEO Reporting, Affirmative Action testing)
• Audit Fixed Term population to ensure we're compliant with union & company policies
• Enroll new hires into Workday
• Support Senior HR Specialist with benefit inquires
• Work with HRIS team with setting up rules in Workday regarding open enrollment, benefits & PTO
• Collaborate with Wellness Team to find new ways to engage employees and promote wellness in the organization

• Manage Freshdesk ticketing system (Assign over 300 tickets on a daily basis to individual departments)
• Manage PerformYard Performance Management System (Bulk upload of employee accounts, manage performance & bonus goal reviews)
• Collaborated with Human Resource, Payroll & Finance team to implement Workday HCM
• Implement employee engagement & satisfaction surveys in Survey Monkey
• Analyze data and trends from company wide surveys and compile data to present to Senior Vice President, HR & C-Suite
• Support interdepartmental reporting & auditing
• Create international staff accounts in Workday
• Support HR Operations team with day to day inquiries (headcount, turnover rates, eNPS)

• Assist Human Resource Analyst with Freshdesk Ticketing System
• Assist with Performance Management System
• Audit excel spreadsheets for accuracy
• Assist Human Resource Analyst with reporting

• Provide customer support to Orbis staff on benefit programs, ensuring staff have accurate and up-to-date information
• Work with the HR Systems, Administration & Benefits Manager to ensure the benefits programs were compliant with statutory regulations
• Reconcile detailed monthly benefits invoices and process them for payment, following-up on billing inconsistencies and liaising with Accounts Payable and vendor representatives as needed
• Distribute new hire/termination info and instructions in a timely manner
• Prepare and issue promotions, salary increases and termination confirmation letters
• Ensure the intranet HR Administration pages are up-to-date and enhance the presentation of these pages
• Provide employment verifications for current and former staff upon request in accordance with Orbis policies
• Manage the employee and HR data in HRIS system and ensure accuracy of details
• Effectively use the HRIS report feature to prepare various employee data and other reports as needed
• Prepare semi-monthly and monthly payroll submissions for review by the HR Systems, Administration & Benefits Manager, ensuring accuracy of details
• Provide administrative and logistical support for global HR projects and initiatives such as:

Global Learning Management Systems (LINGOS):

Provide customer support to employees worldwide and manage participant enrollment and termination in the system and prepare system reports as needed

Ethic and Compliance Training platform (KnowB4): Provide customer support to employees worldwide and manage participant enrollment and termination in the system and prepare system reports as needed

• Schedule new and recurring patient appointments
• Sanitize, restock and organize exam rooms
• Ensure patient intake forms are accurate and complete
• Order medical supplies for office
• Follow HIPPA & FERPA regulations

• Posted open roles through approved recruitment channels
• Organized new employee orientation schedules for all new hires
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Assisted with on-boarding process of new hires
• Managed employee exit interviews and paperwork
• Created and completed personnel action forms for all hires, terminations, title changes and terminations
• Assisted with meetings and presentations within company

• Supervise all front office personnel consisting of 5 Administrative Assistants
• Liaise with management team to ensure all administrative details of the company are covered
• Train new employees
• Meet with patients to discuss best cost-effective way of continuation of therapy not covered by insurance
• Contact Workers Compensation Case Adjusters regarding status of delayed/unpaid claims
• Track inventory and order of office supplies

• Verify insurance and obtain medical referrals
• Schedule new and recurring patient appointments
• Collect Co-pays, Deductibles & Coinsurance payments
• Follow-up with outstanding insurance claims
• Contact doctors office regarding patient Plan of Care and Progress Reports