Summary
Overview
Work History
Education
Skills
Timeline
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Calisha Spivey

Calisha Spivey

Tulsa,OK

Summary

Dynamic customer service professional who excels in conflict resolution and cash handling. Recognized for enhancing customer satisfaction through effective communication and product knowledge, while consistently achieving sales targets. Committed to maintaining high standards of cleanliness and fostering a collaborative team environment.

Overview

8
8
years of professional experience

Work History

Cashier

Pine & Harvard Discount Liquors
07.2024 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Amazon Associate

Amazon.com Services
04.2022 - 03.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.

Customer Experience Specialist

Teleperformance USA
04.2021 - 04.2022
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Streamlined customer support processes for increased efficiency and faster resolution times.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.

Lead Key Holder

Dollar General
10.2019 - 04.2021
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
  • Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
  • Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
  • Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
  • Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
  • Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
  • Participated in local community events on behalf of the store, strengthening brand visibility within the area market.
  • Championed company culture by embodying the core values and serving as a role model to fellow employees.
  • Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Customer Experience Representative

Alorica
10.2017 - 08.2019
  • Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
  • Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing productsservices.
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
  • Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
  • Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
  • Championed the voice of the customer internally, working closely with other departments to address concerns and find opportunities for improvement.
  • Initiated process improvements to reduce average call handling time while maintaining high-quality service standards.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Responded proactively and positively to rapid change.

Education

Associate In Business Management - Business Administration And Management

DeVry University
Naperville, IL
04.2023

High School Diploma -

William C. Hinkley High School
Aurora, CO
05.2005

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Cash handling
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Product knowledge
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Attention to detail
  • Liquor regulations and compliance
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Basic math
  • Dependability and reliability

Timeline

Cashier

Pine & Harvard Discount Liquors
07.2024 - 05.2025

Amazon Associate

Amazon.com Services
04.2022 - 03.2025

Customer Experience Specialist

Teleperformance USA
04.2021 - 04.2022

Lead Key Holder

Dollar General
10.2019 - 04.2021

Customer Experience Representative

Alorica
10.2017 - 08.2019

Associate In Business Management - Business Administration And Management

DeVry University

High School Diploma -

William C. Hinkley High School

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Calisha Spivey