Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Calissa Spaulding

Colorado Springs,CO

Summary

Skilled in both customer engagement and efficient order delivery, my tenure at Anthony Scohera honed my ability to ensure guest satisfaction and streamline dining experiences. Excelling in team support and memorization of daily specials, I consistently contributed to positive reviews and operational efficiency, showcasing my adaptability and keen attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server & Hostess

Anthony Scohera
Cocoa Beach , FL
04.2021 - 01.2025
  • As a hostess, my job consisted of greeting all customers with a smile, and seating tables in the correct rotation to ensure each server has an equal opportunity.
  • I also helped clean off tables and managed excessive waitlist times on busy nights.
  • As for serving, I had many more tasks. Engaging in conversations with customers was a big part of this job. This allowed me to connect with them on a deeper level, and ensure each guest has a great experience.
  • I would also inform guests of the daily specials and popular menu items. Learning the menu inside and out helped me upsell, and made customers feel confident with what they were ordering.
  • This job also consisted of taking accurate food and drink orders, handling money accurately, collecting dirty dishes, and cashing out customers at the end of the night.
  • Along with these tasks, I also had plenty of closing side work to do at the end of the night. This helped me become better at multitasking and managing time better.

Ice Cream Artist

Mike Perry
Cocoa Beach , FL
06.2024 - 10.2024
  • As an Ice Cream Artist, I had to learn every dessert on the menu in order to make them fast and efficiently.
  • I learned how to scoop ice cream in different sizes, and how to add toppings in a precise way. I was also trained on how to serve ice cream in a cone, and keep it sturdy.
  • For this job, customer service played a big role. Management was very strict about greeting all customers as soon as they came in the door, and giving them a perfect experience so they would leave a good review.
  • The closing side work at the end of the night was to break down all ice cream machines and clean them. Wash all appliances used that shift, clean counters and tables, and finally sweeping and mopping the entire restaurant.

Banquet Server

Tania Smith
Cocoa Beach, FL
08.2022 - 10.2022
  • As a banquet server, I was responsible for greeting all guests at my tables, and collecting accurate drink orders.
  • The food was usually served buffet style, so I was mostly in charge of drinks and clearing off dirty dishes from tables.
  • I would also help set up for these banquets, which consisted of placing out tablecloths, silverware, plates, napkins, etc.
  • The side work at the end of the night was to clean the entire dining room and polish all silverware, so it was ready for the next event.

Education

High School Diploma -

Merritt Island High School
Merritt Island, FL
05-2023

Skills

  • Hostess support
  • Table resetting
  • Order delivery practices
  • Team member support
  • Daily specials memorization
  • Food inspection
  • Table bussing
  • Item promotion
  • Check payment processing

Affiliations

  • My hobbies include hiking, playing volleyball, and enjoying the outdoors.

Certification

  • I am Serve Safe Certified.

Timeline

Ice Cream Artist

Mike Perry
06.2024 - 10.2024

Banquet Server

Tania Smith
08.2022 - 10.2022

Server & Hostess

Anthony Scohera
04.2021 - 01.2025

High School Diploma -

Merritt Island High School

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Calissa Spaulding