Calisse Floyd

As a highly motivated and customer-focused professional, I have the ability to excel in a customer success role. With a proven track record of delivering top-notch customer service and strong communication skills, I am adept at understanding customer needs and providing effective solutions. With the ability to learn quickly and adapt to new technologies and practices, it has been honed through experience in tech support and help desk operations. I have exceptional problem-solving skills, attention to detail, and ability to manage multiple priorities, an asset to any customer success team. I recently earned a Google course technical support fundamentals certification, which has further sharpened technical skills and empowered me to provide even better support to customers. With a gift for communication and natural charisma, I am confident in the abilities I exude to excel as a customer success professional.

• Successfully resolved 55-60 customer service inquiries per day, maintaining a customer satisfaction rating of 100%.
• Collaborated with the product team to implement customer suggestions, resulting in a 20% improvement in customer satisfaction.
• Achieved 85% increase in sales revenue through effective sales techniques and strong customer relationship management skills.
• Consistently exceeded customer expectations, receiving 100% positive customer feedback, leading to a 80% overall increase in customer retention.
• Maintained accurate records of customer interactions and feedback, resulting in a 25% improvement in customer insights used for business decisions.
• Successfully onboarded 50+ new customers