Calista Cannon
Cleveland,OH
Summary
. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
5
5
years of professional experience
Work History
Professional Debt Collector
Javitch Block
11.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Developed and documented collection procedures and policies to comply with government regulations.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
Debt Collection Specialist
McCarthy Burgess & Wolf
08.2022 - 10.2022
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
Direct Support Professional
NCC Solutions
03.2020 - 07.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Customer Service Representative
Tide Dry Cleaners
10.2018 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
John Adams High School
Cleveland, OH05.2019
Skills
- Collection Calls
- Performance Strategies
- Call Center Processes
- Communications Strategies
- Payment Acceptance
- Debt Collection Processes
- Safety Behaviors
- Meal Planning and Preparation
- Developmental Disabilities
- First Aid and Safety
- Behavior Redirection
- Compassionate Client Care
- Care Plan Assessment
- Vital Signs Management
- Therapeutic Instruction
- Diet and Nutrition
- Emotional and Social Support
- Active Listening
- Customer Relations
- Call Volume and Quality Metrics
- Grammar
- Filing
- Documentation
Timeline
Professional Debt Collector
Javitch Block
11.2022 - Current
Debt Collection Specialist
McCarthy Burgess & Wolf
08.2022 - 10.2022
Direct Support Professional
NCC Solutions
03.2020 - 07.2022
Customer Service Representative
Tide Dry Cleaners
10.2018 - 01.2020
High School Diploma -
John Adams High School