Summary
Overview
Work History
Education
Skills
Timeline
Generic

Calista Cannon

Cleveland,OH

Summary

. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

5
5
years of professional experience

Work History

Professional Debt Collector

Javitch Block
11.2022 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling outbound calls.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.

Debt Collection Specialist

McCarthy Burgess & Wolf
08.2022 - 10.2022
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.

Direct Support Professional

NCC Solutions
03.2020 - 07.2022
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Customer Service Representative

Tide Dry Cleaners
10.2018 - 01.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

John Adams High School
Cleveland, OH
05.2019

Skills

  • Collection Calls
  • Performance Strategies
  • Call Center Processes
  • Communications Strategies
  • Payment Acceptance
  • Debt Collection Processes
  • Safety Behaviors
  • Meal Planning and Preparation
  • Developmental Disabilities
  • First Aid and Safety
  • Behavior Redirection
  • Compassionate Client Care
  • Care Plan Assessment
  • Vital Signs Management
  • Therapeutic Instruction
  • Diet and Nutrition
  • Emotional and Social Support
  • Active Listening
  • Customer Relations
  • Call Volume and Quality Metrics
  • Grammar
  • Filing
  • Documentation

Timeline

Professional Debt Collector

Javitch Block
11.2022 - Current

Debt Collection Specialist

McCarthy Burgess & Wolf
08.2022 - 10.2022

Direct Support Professional

NCC Solutions
03.2020 - 07.2022

Customer Service Representative

Tide Dry Cleaners
10.2018 - 01.2020

High School Diploma -

John Adams High School

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Calista Cannon