CALISTA CARTER
Elk City,Oklahoma
Overview
8
8
years of professional experience
Work History
Child Welfare Specialist II
Department Of Human Services Child Welfare
08.2021 - Current
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Mentored new staff to help with their training to become certified child welfare specialists
- Advocated for the child(ren)'s best interest and worked to achieve permanency for them
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Created court reports and affidavits and testified in courtrooms.
Waitress
Lupe's Mexican Restaurant
05.2018 - 01.2020
- Managed time and customer satisfaction under high-stress environment
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained incoming staff on restaurant's procedures and culture
- Successfully increased total sore profit by 10% through promotion offers
Lead Caller/Fundraiser
The University of Oklahoma
09.2018 - 05.2019
- Individually raised over $5,000 in scholarship funds for students
- Directed recruitment events on campus
- Expanded alumni engagement with the university by providing them with relevant new and information via telephone
- Decreased alumni dissatisfaction by engaging in conflict management training over the phone
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Planned and implemented fundraising events.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Cultivated relationships with existing and potential donors to increase donations.
Sales Associate/Cashier
Factory Connection
06.2015 - 02.2017
- Managed time and customer satisfaction under high-stress environment
- Memorized entire drink and food menus
- Trained incoming staff on restaurant's procedures and culture
- Successfully increased total store profit by 10% through promotion offers
- Individually raised over $5,000 in scholarship funds for students
- Expanded alumni engagement with the university by providing them with relevant news and information via telephone
- Decreased alumni dissatisfaction by engaging in conflict management training over the phone
- Directed recruitment events on campus
- Organized alumni recognition projects for donors
- Chosen for lead caller/mentor that directed training and demonstration modules for oncoming employees
Education
FALL -
The University of Oklahoma
Norman, OKB.A. - Psychology, Human Relations, Social Psychology
Bachelor of Science - Psychology
University of Oklahoma
Norman, OKSkills
- Microsoft Word
- Typing
- Telephone etiquette
- Cold calling
- Adaptability
- Communication
- Multitasking
- Team building
- Conflict resolution
- Customer service
- Memorization
- Client Advocacy
- Service Planning
- Case Management
- Client Interviewing
- Trauma Informed Care Framework
- Client Documentation
- Family Support
- Mentoring
- Critical Thinking
- Public speaking
- Patience
- Empathy
- Compassion
Timeline
Child Welfare Specialist II
Department Of Human Services Child Welfare
08.2021 - Current
Lead Caller/Fundraiser
The University of Oklahoma
09.2018 - 05.2019
Waitress
Lupe's Mexican Restaurant
05.2018 - 01.2020
Sales Associate/Cashier
Factory Connection
06.2015 - 02.2017
FALL -
The University of Oklahoma
B.A. - Psychology, Human Relations, Social Psychology
Bachelor of Science - Psychology
University of Oklahoma
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