Calista Champhilak
Montgomery,AL
Summary
Motivated waitress/trainer with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Waitress Server/Trainer
Kabuki Japanese Steakhouse
11.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Robert. E Lee High School Montgomery, AL
225 Ann St, Montgomery AL05.2023
Skills
- Customer Service
- Order Accuracy
- Dining Area Maintenance
- Guest Relations Management
- Cash Handling
- Beverage Preparation
- Menu Recommendations
- Safe Food Handling
- Regulatory Compliance
- Accurate Money Handling
- Complex Problem-Solving
- Table Setting Knowledge
- Hospitality Service Expertise
- Complaint Resolution
- Supply Restocking
- Payment Processing
- Performance Improvement
- Service Prioritization
- Decision-Making
- Adaptable and Flexible
Timeline
Waitress Server/Trainer
Kabuki Japanese Steakhouse
11.2020 - Current
High School Diploma -
Robert. E Lee High School Montgomery, AL
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