Calista Gober
Orange,CA
Summary
Proven leader in sales and customer service, adept in POS Systems and Teamwork and Collaboration, I elevated sales team performance at Steve Madden through strategic support and efficient problem resolution. Skilled in fostering customer relationships and streamlining operations, I consistently enhance team productivity and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
Steve Madden
Costa Mesa, CA
09.2024 - Current
- Maintained relationships with customers through regular follow-up calls and emails.
- Resolved customer complaints efficiently and professionally.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Ensured compliance with company policies and procedures related to sales operations.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
Cafe Worker
Life Time
Irvine, CA
03.2024 - 09.2025
- Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
- Conducted periodic inventories of all products stored in the cafe's pantry.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Greeted customers upon arrival and provided assistance with menu selections.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
Assistant Manager
Pacific Sunwear
Orange, CA
05.2023 - 03.2024
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cast Member
Disneyland Park
Anaheim, CA
07.2023 - 12.2023
- Collaborated with colleagues to ensure efficient operations throughout shifts.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Managed crowd control during peak times to maintain orderliness in the facility.
- Resolved conflicts between guests or staff members in a professional manner.
- Operated specific rides and attractions safely to avoid accidents and injuries.
- Maintained costume by laundering regularly and followed set appearance requirements.
- Interacted with guests to entertain and create fun atmosphere.
Sales Associate
Shoe Palace
Orange, CA
05.2021 - 06.2022
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
Customer Service Representative
Superior Tax Relief
Santa Ana , CA
05.2020 - 06.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06-2022
Business Economics
University of California, Merced
Merced, CASkills
- Order Processing
- Teamwork and Collaboration
- POS Systems
- Customer Service
- Time Management
- Product Promotion
- Computer Skills
- Upselling techniques
- Attention to Detail
Languages
5
Education and Training
other
References
References available upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Sales Supervisor
Steve Madden
09.2024 - Current
Cafe Worker
Life Time
03.2024 - 09.2025
Cast Member
Disneyland Park
07.2023 - 12.2023
Assistant Manager
Pacific Sunwear
05.2023 - 03.2024
Sales Associate
Shoe Palace
05.2021 - 06.2022
Customer Service Representative
Superior Tax Relief
05.2020 - 06.2021
High School Diploma -
Santa Ana High School
Business Economics
University of California, Merced
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