Calista Jankowski
Grosse Pointe Park,MI
Summary
Enthusiastic and eager about learning new skills Excellent written and verbal communication skills Outstanding work ethic with dependability Team-player who can also work independently
Overview
9
9
years of professional experience
Work History
Telemarketer
EMortgage Funding
12.2023 - Current
- Provided exceptional customer service by actively listening to clients concerns and providing appropriate solutions.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Make upwards of 500-700+ cold call/ warm call leads
ASD Paraprofessional
Grosse Pointe Public Schools
09.2022 - 12.2023
- Fostered a positive learning environment by establishing strong rapport with students and faculty members.
- Graded and provided feedback on assignments.
- Enforced rules and instructions to maintain discipline.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Assistant Manager
Penn Station
01.2019 - 07.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Train and assist new employees in equipment use and perform daily tasks
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Established team priorities, maintained schedules and monitored performance.
Retail Clerk
Apple Blossom Baby
01.2019 - 06.2020
- Execute daily operations of opening and closing store, communicating with customers and promoting sales, mark/tag prices of merchandise, answer phones, maintain cleanly environment, organize merchandise displays to increase and promote sales
- Maintain client registry records for store newsletter
- Increased store revenue by upselling products and promoting special offers to customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Manager/ Shift Runner
Hungry Howie’s
01.2015 - 01.2019
- Trained new employees in equipment use and daily procedures
- Executed daily operations of opening and closing store, communicating with customers, resolving customer complaints, handling and depositing daily cash revenue, assist in payroll processing
- Supervised staff and maintained high productivity levels by directing employees
Education
Business Communications -
Macomb Community College
14500 E 12 Mile Rd, Warren MI 48088Business Communications -
Wayne State University
Detroit, MIRelevant coursework includes: Business Communications, Marketing, Philosophy, English, Speech Commnications, communications 1 & 2 -
Skills
- Staff Training
- Selling Skills
- Script Use
- Schedule Management
- Conflict Resolution Techniques
- Product and Service Knowledge
- Call Center Operations
Timeline
Telemarketer
EMortgage Funding
12.2023 - Current
ASD Paraprofessional
Grosse Pointe Public Schools
09.2022 - 12.2023
Assistant Manager
Penn Station
01.2019 - 07.2022
Retail Clerk
Apple Blossom Baby
01.2019 - 06.2020
Manager/ Shift Runner
Hungry Howie’s
01.2015 - 01.2019
Business Communications -
Macomb Community College
Business Communications -
Wayne State University
Relevant coursework includes: Business Communications, Marketing, Philosophy, English, Speech Commnications, communications 1 & 2 -
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