Summary
Overview
Work History
Education
Skills
Timeline
Generic

Calista Rae Johnson

Milpitas,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Event Staff & Office Employee

55 South Beverage Catering
San Jose, CA
10.2021 - Current
  • Assisted in setting up and breaking down of the event space.
  • Ensured that all necessary equipment was available for the duration of the event.
  • Coordinated with vendors to ensure efficient operations during the event.
  • Greeted guests upon arrival and provided them with event information.
  • Collaborated with other staff members to coordinate activities throughout the day.
  • Maintained a clean environment by removing trash and debris from around the event area.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Maintained cleanliness of catering equipment and work areas throughout the duration of an event.
  • Performed miscellaneous tasks as assigned by supervisor or management team.
  • Assisted with loading, unloading vehicles before, after catered events.
  • Supervised team of bussers to ensure efficient and effective service.
  • Demonstrated excellent customer service skills while interacting with guests and staff members.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

Shift Supervisor

Starbucks
Milpitas, California
08.2023 - 08.2024
  • Performed opening and closing responsibilities, including balancing the register and depositing cash, preparing coffee and teas for the day, brewing and making cold brew/nitro kegs, and pulling food for the next day.
  • Managed shifts, ensuring everyone takes their breaks and knows their place and responsibilities for the day. Assisting staff with questions, concerns, and needs during each shift.
  • Ensuring staff is happy and productive.
  • Trained new hires including baristas and other supervisors.
  • Prepared staff and the store for new launches, organized and stocked merchandise, rtd&e case, coffee beans, impulse buys, and the pastry case according to newest siren eye (corporate guidelines on how the store is intended to look so that all are cohesive).
  • Unpacked and organized deliveries, notifying management of missing items, and items that need to be ordered.
  • Prepared customers drinks, and food quickly and accurately, handled payments and assisted customers with questions and concerns. Going above and beyond to ensure they leave happy.
  • Communicated swiftly with supervisors and management any problems, shortages, or emergencies that arose during or after a shift.

Barista

Starbucks
San Jose, CA
08.2021 - 06.2022
  • Handling until ensuring proper and balanced income and outgoing cash values.
  • Upsell items for business, and increase business profits.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Ground beans for espresso shots according to individual customer specifications.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Salon Coordinator

Mane Goals Hair Color and Design
San Jose, CA
07.2018 - 01.2021
  • Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
  • Responded efficiently to inquiries from customers about available services or products offered by the salon.
  • Greeted customers and provided them with salon services information.
  • Assisted in developing marketing strategies for increasing customer base.
  • Answered incoming calls promptly and effectively routed them to appropriate personnel.
  • Organized inventory of supplies needed for daily operations of the salon.
  • Processed invoices associated with purchases made by the salon staff or customers.
  • Managed appointment bookings through multiple channels like phone, email or walk-in customers.
  • Updated website content regularly to keep customers informed about upcoming events or specials.
  • Developed and maintained client relationships by providing excellent customer service.
  • Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.

Sales Associate

Kerasotes Icon Theaters
Westfield Valley Fair Mall
08.2018 - 08.2019
  • Provided excellent customer service by answering questions about movies and services offered by the theater.
  • Kept accurate records of ticket sales and concession stand purchases using POS systems.
  • Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
  • Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
  • Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
  • Handled customer complaints in a professional manner and referred difficult issues to the manager.
  • Processed refunds or exchanges for dissatisfied customers who had purchased tickets or concessions.
  • Greeted customers and provided them with information about movie showtimes.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Performed cash handling and register operations with accuracy and integrity.

Education

High School -

Santa Clara High School
Santa Clara, CA
06.2019

Skills

  • Event coordination
  • Customer service
  • Team supervision
  • Staff training
  • Time management
  • Communication skills
  • Problem solving
  • Attention to detail
  • Strong problem solver
  • Dedicated team player
  • Resourceful
  • Prioritizing work

Timeline

Shift Supervisor

Starbucks
08.2023 - 08.2024

Event Staff & Office Employee

55 South Beverage Catering
10.2021 - Current

Barista

Starbucks
08.2021 - 06.2022

Sales Associate

Kerasotes Icon Theaters
08.2018 - 08.2019

Salon Coordinator

Mane Goals Hair Color and Design
07.2018 - 01.2021

High School -

Santa Clara High School

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