Summary
Overview
Work History
Education
Skills
Leadership
Timeline
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CALISTO (CAL) MINH

West Allis,WI

Summary

I am passionate about the advancement of information security, networking, and systems operation. I am looking for opportunities where I can gain experience in a business environment and further enhance my technical skills, while applying them to the development of the workplace.

Overview

3
3
years of professional experience

Work History

Healthcare IT Field Tech Contractor

Aurora Medical Center / Medasource
01.2024 - Current
  • Manage and support healthcare IT systems, applications, and network infrastructure under compliance with healthcare regulations such as HIPAA and HITECH
  • Coordinate with healthcare providers and departments to ensure seamless integration and configuration of medical equipment
  • Work on system upgrades and data migration to achieve operational efficiency and secured technology
  • Provide onsite and remote technical support to staff and users with hardware, software, and network issues

IT Systems Specialist

Wimmer Communities
01.2022 - 12.2023
  • Provide support to corporate and property staff, as first responder to help desk tickets, in the analysis, selection and implementation of new technologies
  • Install and configure various types of hardware equipment and software applications
  • User access and security management to ensure streamlined and safe operations
  • Develop automation flow on various systems for more efficient troubleshooting
  • Work with 3rd party vendors and partnering company to improve performance on company-wide level

Non-profit IT Intern

Jackson’s House Milwaukee
01.2022 - 05.2022
  • Renovate the entire interface and design of the start-up organization’s webpage
  • Increase awareness on potential viewers of the organization on the public internet level using SEO, and clear first impression
  • Delivered assistance and support for team-based IT projects.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.

Education

Master of Science - Information Systems Security

University of The Cumberlands
Williamsburg, KY
12-2026

Bachelor of Science - Information Science & Technology

University of Wisconsin, Milwaukee
Milwaukee, WI
05.2022

Skills

  • Microsoft Admin, Entra ID: user and device management on company network
  • ServiceNow, EPIC: implement solutions for healthcare systems troubleshooting
  • Yardi, RentCafe, CRM: property database management and scripts writing
  • SQL, R, Power BI, Python, Java: back-end programming for application development and devices
  • ChatGPT, AI-powered Tools: operate and integrate AI tools to optimize tasks
  • Networking: operate network devices like switches, routers, access points and hubs

Leadership

Capstone Project Lead & UIX Designer | Local Food Truck App/Website

  • Developed website for food trucks and vendors to be active online and share their location
  • Administered all operations and activities of the group work
  • Assigned duties to other members; reported updates and drafts to instructor
  • Established innovative field-related ideas and possible startups with team members

Timeline

Healthcare IT Field Tech Contractor

Aurora Medical Center / Medasource
01.2024 - Current

IT Systems Specialist

Wimmer Communities
01.2022 - 12.2023

Non-profit IT Intern

Jackson’s House Milwaukee
01.2022 - 05.2022

Master of Science - Information Systems Security

University of The Cumberlands

Bachelor of Science - Information Science & Technology

University of Wisconsin, Milwaukee

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CALISTO (CAL) MINH