Calistus Ejiofor

Work History

Fishel

06.2022 - Current

Developed and implemented business automation solutions using Onbase
Led the migration of legacy systems to a modern software-defined networking (SDN) environment, reducing operational costs by 20% and enhancing agility
Created document management and approval workflows in the ECMS
Scrum Master on full lifecycle projects leveraging SDLC methodology including waterfall and agile approaches to project implementation
Collaborated with cross-functional teams, including developers, designers, and project managers, to identify and resolve critical issues, facilitating smooth and seamless software development and deployment
Built reports using the Hyland Report Services and Reporting Dashboards modules and/or writing custom
SQL scripts against the OnBase Oracle database for support and administration purposes
Providing project management for systems implementations, including designing products, and programming
Providing team leadership, testing, implementing, reporting, and reviewing finished products
Monitored and optimized the ECMS using advanced network analytics tools, identifying and resolving bottlenecks
Responsible for providing positive customer service and end-user experience and for the oversight and upkeep of several
Hyland end-user applications and database assets.
Discussed issues with team members to provide resolution and apply best practices.
Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

Cleveland Clinic

01.2021 - 06.2022

Coordinated the software test team to successfully coordinate and execute testing activities for multiple projects, ensuring adherence to quality standards and timely delivery of bug-free software releases
Collaborated with cross-functional teams, including developers, designers, and project managers, to identify and resolve critical issues, facilitating smooth and seamless software development and deployment
Conducted thorough analysis of test results, identified areas for improvement, and implemented corrective actions, significantly reducing software defects and increasing customer satisfaction
Delivered three projects on time and within budget in the past year
Successfully migrated a team from Waterfall to Scrum
Facilitated a number of successful retrospectives that led to measurable improvements
Led a team of software developers in successfully completing a complex software project, delivering the product within the allocated timeline and budget
Developed and implemented a training program for new Scrum team members
Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
Offered input for complex documents to support client-ready final versions.

Abercrombie & Fitch

07.2016 - 12.2020

Obtained the Certified Scrum Master Certification
Identifying areas for improvement, developing and implementing effective solutions, and providing technical support to our team members
Collaborated with cross-functional teams to design and develop a mobile application, resulting in a 20% increase in app downloads and a 15% increase in user engagement
Optimized existing codebase by identifying and resolving performance bottlenecks, resulting in a 40% reduction in application response time and enhanced system efficiency
Coordinating for troubleshooting to support end users as a Service desk team member
Monitored and managed the flow of work for all cross-impacted teams and external projects to ensure potential issues and delays were resolved within a timely manner while updating Knowledge bases
Innovated time-saving, robust employee data-intake system that automated database update functions, enabling compilation of data resources and process-exception information to be automatically populated

State Auto Insurance Companies

11.2015 - 07.2016

Excellent communication and customer service skills, effectively interact with customers, colleagues, and stakeholders
I have a strong ability to explain technical concepts in a clear and concise manner, ensuring customers understand the solutions provided
With a deep understanding of IT systems and technologies, Iwas able to effectively troubleshoot and resolve complex technical issues
Acted as a point of contact for the development team and product owners to eliminate misinterpretation of user stories, and impediments in their workflow
Worked with Product Owners and application managers to develop database requirements, use cases, and quality assurance policies and procedures.