Accomplished Team Lead Housekeeper at Crothall Healthcare Inc., I excelled in fostering teamwork and enhancing performance, significantly increasing positive guest feedback. Skilled in attention to detail and coaching, I ensured high standards of cleanliness and safety, leading to improved customer satisfaction and employee efficiency.
Hi, I’m
Calitha Washington
Shreveport,LA
Summary
Overview
13
years of professional experience
Work History
Crothall Healthcare Inc.
Team Lead Housekeeper
09.2021 - Current
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
ECCS
Care Giver
02.2019 - 07.2020
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Red Roof Inn Hotel
Housekeeping Supervisor Supervisor
01.2012 - 11.2017
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Jordan HighLos Angeles, CA
Diploma from N/A
06.1993
University Overview
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Workplace safety
Timeline
Team Lead Housekeeper
Crothall Healthcare Inc.
09.2021 - Current
Care Giver
ECCS
02.2019 - 07.2020
Housekeeping Supervisor Supervisor
Red Roof Inn Hotel
01.2012 - 11.2017
Jordan High
Diploma from N/A
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