Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Calivia Pierson

Conroe,TX

Summary

Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.

Overview

6
6
years of professional experience

Work History

Key Holder

Hollywood Feed
The Woodlands, TX
09.2024 - Current
  • Managed key holder responsibilities, such as opening and closing the store.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Demonstrate the ability and knowledge to thoroughly explain the store's products to best meet the pets' and customers' needs.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Assistant Manager

All The Best Pet Care
Redmond, WA
06.2022 - 02.2024
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Pet Care Specialist

All The Best Pet Care
Redmond, WA
12.2018 - 06.2022
  • Greeted customers warmly upon arrival and responded promptly to inquiries about products or services available at the facility.
  • Handled customer complaints professionally in order to resolve issues quickly and efficiently.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Participated in team meetings and training sessions.
  • Offered suggestions for additional items that may be of interest to customers.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Education

Associate of Applied Science - Integrated Studies

Bellevue College
Bellevue
03-2023

Associate of Arts - Interior Design

Bellevue College
Bellevue, WA

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Sales reporting
  • Visual merchandising
  • Store opening procedures
  • Complaint resolution
  • Product knowledge
  • Time management
  • Bank deposits
  • Retail Software
  • Answer telephone calls
  • Telephone etiquette
  • Word processing

Accomplishments

  • Promoted to Assistant manager at All the Best Pet Care in 2022.

Affiliations

  • Experience editing with Adobe Suite; Photoshop, Illustrator, and In Design.
  • Experience using SketchUp to build floor-plans, as well as building components from scratch such as stairs and cabinets.

References

References available upon request.

Timeline

Key Holder

Hollywood Feed
09.2024 - Current

Assistant Manager

All The Best Pet Care
06.2022 - 02.2024

Pet Care Specialist

All The Best Pet Care
12.2018 - 06.2022

Associate of Applied Science - Integrated Studies

Bellevue College

Associate of Arts - Interior Design

Bellevue College

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