Calixte Alccindor
Orleans,ON
Summary
- To work in an institution that can bring out my abilities on a theoretical and practical level, to participate in the development of this enterprise and to help me progress intellectually.
- Highly versatile, committed and punctual
- Great team player
- Autonomous, excellent capacity for initiative and discernment
- Reliable and responsible
- Excellent Customer Service
- Empathy
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed aproximatedly 30 incoming calls, emails per day from customers
Operation Manager
A+ Services S.A
05.2016 - 06.2019
- Monitor and analyze the company's system of production
- Supervise the employees, track and measure their daily performances and oversee inventory, Control the goods and facility layout
- Customer Service Representative.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Administrative Assistant/Document Control Technician
PHS GROUP INC.
11.2014 - 07.2015
- Document Control: Maintain hard copy filing system for logs, trackers & matrices, with corresponding documentation, Circulate electronic copies of logs, trackers, and matrices, Review all documents for clerical errors and consistency, Organize and distribute documents when necessary, Retrieve documents from filing system, Handle requests for information and data, as needed, Prepare written responses to routine inquiries regarding Document Control, Upload documents to DevResults
- Logistics and Administration: Assist in resolving administrative problems and inquiries, as needed, Control and follow up for vehicle maintenance and insurance, Supervise the drivers, Assist with facility support and security issues, as needed, Ensure that every laptop is saved once a week on a hard drive, Control Petty Cash, Procurement.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Community Liaison Officer
PHS GROUP INC.
01.2012 - 07.2015
- As a Liaison Officer, I interacted with the community surrounding the sites in an attempt to understand the dynamics at play, establish the link between the community and the project, track the behavior of the Community with respect to their acceptance of the project, establish and understand the statistics (population, use of resources, income, work, Etc…)
- I interacted with the Mayor, the Casecs and Asecs and several other government officials including the Municipality Director, Senators to relay their prerogative to the PHS Directors
- Thus, as a liaison officer, I was the 'public relation representative' for PHS in the North and Northeast areas of Haiti (sites of Quartier Morin, Terrier Rouge, Caracol, For Liberté and Ouanaminthe)
- All information gathered was submitted to USAID for proper actions
- The Liaison Officer always remained in contact with the population in order to be informed of all new activities such as meetings, events and dangerous demonstrations…
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
Education
Medicine -
Pontifica Universidad Católica Madre Y Maestra
Santiago, Dominican RepublicSkills
- Excellent command of Microsoft Office Suite (Word, Excel, etc)
- Appointment Scheduling
- Data Collection
- Paperwork Processing
- Call Management
- Scheduling
- Data Entry
- Document Control
- Active Listening
- Product and Service Solutions
- Shipping Procedures Understanding
- Customer Service
- Order Processing
- Call Center Operations
Languages
English
Spanish
French/ Haitian Creole
Timeline
Customer Service Representative
Concentrix
01.2021 - 09.2022
Operation Manager
A+ Services S.A
05.2016 - 06.2019
Administrative Assistant/Document Control Technician
PHS GROUP INC.
11.2014 - 07.2015
Community Liaison Officer
PHS GROUP INC.
01.2012 - 07.2015
Medicine -
Pontifica Universidad Católica Madre Y Maestra