Elizabeth Quispe
New Castle,DE
Summary
Dynamic Customer Service Specialist with proven success at Christiana Care Health System, excelling in effective communication and problem-solving. Adept at managing billing inquiries and enhancing patient relations, I leverage my bilingual skills to foster strong customer relationships and ensure outstanding service delivery. Committed to optimizing processes and improving client satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Christiana Care Health System
Wilmington, DE
02.2023 - Current
- Managed billing inquiries and resolved discrepancies promptly.
- Communicated with clients regarding payment terms and overdue accounts.
- Processed invoices and payments accurately and promptly.
- Investigated and responded to customer inquiries related to billing issues.
- Maintained organized records of patient appointments and follow-ups.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Customer Service Specialist
RadNet
Newark, DE
11.2020 - 12.2022
- Created new accounts and updated existing accounts with most current details.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Completed timely changes and updates to schedules in central scheduling system.
- Provided reminder calls to clients prior to scheduled visits.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
FS.COM
New Castle, DE
08.2018 - 11.2020
- Recommended improvements to products and services to mitigate complaints.
- Relayed productive customer feedback to marketing teams.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Documented conversations with customers to track requests, problems and solutions.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated emails knowledge through phone calls and chats.
Education
Some College (No Degree) - Nursing
Delaware Technical And Community College
Newark, DESkills
- Effective communication
- Customer relationship management
- Bilingual Spanish and English
- Sales techniques
- Call center experience
- Organizational strengths
- Shipping and receiving understanding
- In-store support
- Payment processing
- Credit card payment processing
- Quality control
- Hospital standards
- Patient relations
- Memorizing product codes
- Problem solving
- Outstanding cleanliness
- Customer service oriented
- Computer proficiency
- Multitasking and prioritization
- Strong team member
- Service prioritization
- Computer skills
- Microsoft Office
- New Product Information
- Shipping and Receiving
- Invoice Processing
- Professional telephone demeanor
- Schedule management expertise
- Outbound calling
Accomplishments
- Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders - Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts - Developed clear, concise, and understandable courses that were used by trainers in worldwide locations throughout the company.
- Consistently maintained high customer satisfaction ratings.
Timeline
Customer Service Specialist
Christiana Care Health System
02.2023 - Current
Customer Service Specialist
RadNet
11.2020 - 12.2022
Customer Service Representative
FS.COM
08.2018 - 11.2020
Some College (No Degree) - Nursing
Delaware Technical And Community College
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