Caliyah Dickens

• Assisted patrons with equipment usage, promoting proper techniques and safety protocols.
• Responded promptly to customer inquiries, providing information about services and events offered.
• Collaborated with team members to streamline operations and improve overall service efficiency.
• Developed strategies for improving patron engagement through interactive programs and activities.
• Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
• Monitored facility usage, ensuring compliance with rules and regulations for visitor safety.

· Conduct advanced literature reviews on adolescent mental health, emotional wellness, and evidence-based psychological interventions

· Analyze and synthesize scholarly research to support national youth mental health initiatives and programming

· Prepare professional research summaries, reports, presentations, and conference materials for interdisciplinary teams

· Collaborate with advisory board members and research staff to improve program development and evaluation strategies

· Contributed to research approved for publication in a medical journal

· Strengthened skills in academic research, data interpretation, and scientific communication

· Organized and participated in community clothing drives supporting underserved families and unhoused individuals

· Assisted in food distribution and outreach efforts for unhoused populations within the community

· Coordinated and supported youth-centered community events focused on engagement, mentorship, and positive development

· Collaborated with team members to strengthen community outreach initiatives and increase local participation

· Demonstrated leadership, communication, and advocacy skills while serving diverse populations

· Trained participants on climbing wall safety procedures, belay techniques, and risk management protocols

· Ensured participant safety while facilitating recreational programs and special events

· Demonstrated leadership, communication, and crisis-management skills in high-responsibility environments

· Worked effectively with diverse populations, including children, adolescents, and first-time participants

• Conducted data collection and analysis for clinical trials, ensuring accuracy and compliance with protocols.
• Assisted in the preparation of regulatory documents and submissions to institutional review boards.
• Supported the development of research protocols and informed consent forms for various studies.
• Maintained detailed records of study progress, participant interactions, and adverse events reporting.
• Assisted with the preparation of necessary regulatory submissions to maintain compliance with ethical guidelines and ensure timely study progression.
• Reduced errors in data entry by performing thorough quality control checks on entered data from source documents.

· Mentored and supported fellow students through peer advising and academic tutoring initiatives

· Assisted students in expressing emotions and building confidence through creative writing, drama, and theater activities

· Encouraged positive communication, emotional expression, and peer engagement within the school community

· Helped foster a supportive and inclusive environment for students navigating personal and academic challenges