Calla Johnson
Alamogordo,NM
Summary
Dedicated and driven freshman in college, with 10 months of experience as a Certified Nursing Assistant (CNA) at Casa Arena Healthcare. Demonstrates strong clinical skills, compassionate patient care, and a commitment to learning. Known for excellent communication, teamwork, and adaptability in fast-paced healthcare environments. Determined to advance in nursing and pursue a Bachelor of Science in Nursing (BSN) to further contribute to the healthcare field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Casa Arena Blanca
Alamogordo
07.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Supported needs of Number+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Front Desk Agent
Fairfield Inn Marriott
Alamogordo
02.2024 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Contributed to higher occupancy rates through outstanding customer service.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Streamlined check-in and check-out processes for increased efficiency.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Facilitated welcoming environment, greeting guests upon arrival.
- Maintained high levels of guest privacy by securely managing personal information.
Food Service Worker
Fatwood BBQ
Alamogordo
09.2023 - 01.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Conducted daily equipment checks to ensure operational efficiency.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Enhanced team efficiency with streamlined food preparation processes.
- Optimized food presentation to enhance customer dining experience.
Education
Associates - Nursing
NMSU Alamogordo
Alamogordo, NMUndergraduate - Allied Health
Alamogordo Highschool
Alamogordo05.2024
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Bedside manner
- Vital signs monitoring
- Dressing assistance
- Safety precautions
- Recording vital signs
- Electronic charting
- Compassionate caregiver
- Patient-focused care
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Feeding assistance
- Positioning patients
- End-of-life care
- Adaptable
- Patient lifting
- Transfer techniques
- Urinary catheter care
- Ambulation assistance
- Healthcare ethics
- Inpatient care
- Geriatric care
- Patient relationship building
- Responding to emergencies
- Transporting patients
- Supporting personal needs
- Maintaining privacy
- Trustworthy companion
- Colostomy care
- Complex Problem-solving
- Specimen collection
- Valid State driver's license
- Condition monitoring
- Observing responses
- Patient assessments
- Quality assurance
- Conducting intakes
- Interdisciplinary communication
- Vital sign recording
- Quick problem solver
- Assisting with personal grooming
- Collecting specimens
- Infection control procedures
- Able to lift Number pounds
- Dementia and Alzheimer's care
- Monitoring fluids
- Toileting assistance
- Range of motion exercises
- Performing patient intakes
- Intake recording
- CNA certification
- Vital signs
- Condition monitoring
- Observing responses
- Patient assessments
- Quality assurance
- Conducting intakes
- Interdisciplinary communication
- Vital sign recording
- Quick problem solver
- Assisting with personal grooming
- Collecting specimens
- Infection control procedures
- Able to lift Number pounds
- Dementia and Alzheimer's care
- Monitoring fluids
- Toileting assistance
- Range of motion exercises
- Performing patient intakes
- Intake recording
- CNA certification
- Vital signs
Certification
CPR and CNA
Timeline
Certified Nursing Assistant
Casa Arena Blanca
07.2024 - Current
Front Desk Agent
Fairfield Inn Marriott
02.2024 - 07.2024
Food Service Worker
Fatwood BBQ
09.2023 - 01.2024
Undergraduate - Allied Health
Alamogordo Highschool
Associates - Nursing
NMSU Alamogordo