Callaghan Crowley
Orlando,FL
Summary
Developing and highly motivated entertainment and hospitality associate with 5+ years of experience with a passion for providing exceptional guest service and creating memorable guest experiences. Reliable and responsible associate with an award-winning track record of exceeding guest and management expectations while being a consummate team player. Skilled in handling customer complaints, resolving conflicts, and maintaining a positive and welcoming environment for guests and fellow associates. Diligent and dynamic team player who delivers engaging guest experiences in support of some of the world's leading hospitality brands.
Overview
6
6
years of professional experience
Work History
ScareActor / Stilt Walker
Universal Horror Unleashed
Las Vegas, Nevada
06.2025 - Current
- Joined opening ScareActor team at Universal Studio’s groundbreaking Las Vegas horror entertainment experience. Selected for various media segments to drive awareness and social media marketing impressions. Perform several iconic characters and provide previous knowledge from performing in Horror Nights Orlando to help maintain character integrity and consistency.
- Expanded performance versatility by adding stilt walking capabilities in an effort to provide Universal Horror Unleashed with improved associate flexibility. Helped develop safety procedures through work within the safety committee. Worked with upper management to create incentives for performers to improve entertainment operations.
Performer
Universal Experiences and Destinations
Florida
10.2021 - 05.2025
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear while following all show direction and required safety protocols
- As experience Guide, delivered 'once-in-a-lifetime' experiences to guests by leveraging extensive knowledge of Universal Studios experience, theme park features and operations, and expert advice to maximize guests' time and enjoyment of the park.
- Provided entertainment support during performances including providing performer security, crowd control, directing and interacting with guests, and reporting any performance related issues to management
- Awarded 'Scare-actor' of the year for Universal Studios Halloween Horror Nights 2022 and 2023
Usher
Cinemark
Florida
04.2021 - 08.2022
- Responsible for delivering great experience and leaving lasting impressions with guests by greeting customers with smile, providing friendly, knowledgeable, and efficient service, resolving any theater or guest-to-guest situations with ease, and providing information for return visits
- Attitude, attentiveness, and focus on detail was rewarded with opportunity to train new hire associates
- Maintained high-quality theater experience by ensuring cleanliness, safety, clear and direct communications when addressing technical challenges, and proactive guest service
- Demonstrated respect, friendliness and willingness to help wherever needed.
Glass Blowing Apprentice
Old Kinderhook Glass
01.2021 - 01.2022
- Delivered excellent experience for customers from initial reservation to greeting and waiver processing through follow-up communications to gain experience evaluations by efficiently
- Prepared studio for upcoming lessons and events adhering to all safety protocols as well as preparing materials for artist and guest use
- Responsible for recycling materials for further use
Food Runner
Topgolf
10.2020 - 04.2021
- Delivered correct food items to tables according to order documentation.
- Taking any additional orders and interacting with guests regarding menu items and facility operations
- Assisted servers with table settings and beverage refills to support high-volume shifts.
Guest Experience Host
SeaWorld Parks & Resorts
02.2020 - 12.2020
- Greeted guests upon arrival, offered assistance and answered questions to build rapport and help establish welcoming impression
- Provided ticket scanning and guest bag security checks
Education
Associate of Arts -
Valencia College
Orlando, FL01-2023
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Auburn University
Auburn, AL01-2020
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Lake Highland Preparatory School
Orlando01-2018
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Singapore American School
Singapore01-2013
Skills
- Public Speaking
- Guest Interaction and Customer Service
- Ability to work with a team
- Ability to work well under pressure
- Ability to solve problems quickly
- Confidence and a positive attitude
Timeline
ScareActor / Stilt Walker
Universal Horror Unleashed
06.2025 - Current
Performer
Universal Experiences and Destinations
10.2021 - 05.2025
Usher
Cinemark
04.2021 - 08.2022
Glass Blowing Apprentice
Old Kinderhook Glass
01.2021 - 01.2022
Food Runner
Topgolf
10.2020 - 04.2021
Guest Experience Host
SeaWorld Parks & Resorts
02.2020 - 12.2020
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Auburn University
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Lake Highland Preparatory School
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Singapore American School
Associate of Arts -
Valencia College
Universal Studios Orlando
- Select Character performances
- July 2025 - Present
- Universal Horror Unleashed, Las Vegas - Scareactor/ Stilt Walker
- Gryla
- Landing Hitch Hiker
- February 2025 - March 2025
- Mardi Gras, Universal Orlando - Ground Performer
- Crawdaddy
- September 2024 - November 2024
- Halloween Horror Nights, Universal Orlando - Scareactor
- Red Face Demon 1
- February 2024 - April 2024
- New Orleans Musician
- September 2023 - November 2023
- Psychedelic Rocker Vampire
- Eddie Munson - Stranger Things
- February 2023 - April 2023
- Krewe Jester
- September 2022 - October 2022
- Scarecrow Saw - Roaming Chainsaws
- Killer Kharis - Universal Monsters
- Micheal Myers - Halloween
- Mutant Fly - Bugs Eaten Alive
- September 2021 - October 2021
- Halloween Horror Nights, Universal Orlando - RIP Scareactor
- Scarecrow - Cafe LaBamba
- Grunt - Gorewood Forest
- Hunter - Seek and Destroy
- Watchtower Enforcer - Seek and Destroy
- Leprechaun - Welcome to Scarey
- Undead Sailor - Lights, Camera, Hacktion
- Beetlejuice - Beetlejuice
- Ice Cream Vamp - Lights, Camera, Hacktion
- Victim - Seek and Destroy