Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Callahan Loo

Brooklyn,NY

Summary

Organized and detail-oriented Psychology graduate with extensive experience in office administration and data management. Proven ability in program coordination and conflict resolution, ensuring accuracy and confidentiality of sensitive information. Strong analytical skills and commitment to maintaining high standards in all tasks.

Overview

4
4
years of professional experience

Work History

Operations Coordinator

SEO
New York, NY
05.2025 - Current
  • Managed part-time and temporary personnel, streamlining daily operations and increasing task completion accuracy, thereby improving overall team productivity.
  • Coordinated with management to select qualified candidates and elevate team performance.
  • Directed training and onboarding of new team members, ensuring seamless integration into organizational procedures and culture.

Operations Assistant

SEO
New York, NY
09.2023 - 05.2025
  • Collaborated with nonprofit staff to optimize programming for high school students, fostering a positive and enriching experience.
  • Optimized daily setups and closing procedures to achieve operational efficiency.
  • Managed data entry processes in Excel and online databases, ensuring accuracy and confidentiality.

Office Assistant

SEO
New York, NY
11.2024 - 03.2025
  • Boosted team productivity by delivering effective administrative support, refining workflow processes, and facilitating improved internal communication.
  • Improved operational efficiency by managing mail and package logistics, securing timely receipt, sorting, and delivery of items, and expediting outgoing shipments via USPS and FedEx.
  • Managed smooth office relocation by systematically organizing, packing, labeling materials, and implementing clear signage, shortening transition time and limiting disruptions.
  • Supported a successful office renovation by coordinating logistics, organizing materials, and assisting with setup, contributing to a more functional and modern workspace that improved staff efficiency.

Office Assistant

E & V Insurance Agency
New York, NY
01.2021 - 06.2024
  • Provided comprehensive administrative support by ensuring efficient communication and improving responsiveness to both internal and external stakeholders.
  • Assisted customers and business partners with bilingual support in English and Chinese, which strengthened client relationships across diverse markets.
  • Prepared and edited documents while analyzing customer data using the Microsoft Office Suite, supporting data-driven decision-making.

Counselor

YMCA
New York, NY
07.2021 - 05.2024
  • Proactively organized team-building activities, resulting in stronger peer relationships and improved group collaboration.
  • Developed and implemented age-appropriate educational and recreational programs, promoting a fun and engaging experience.
  • Fostered a positive and inclusive environment, resulting in a secure place where children and parents felt valued and supported.

Education

Bachelor of Science - Psychology

Brooklyn College
Brooklyn, NY
05.2024

Skills

  • Data entry and analysis
  • Microsoft Office Suite
  • Adobe Premiere Pro
  • Salesforce and Qualtrics
  • Jamovi and SPSS
  • HR software proficiency in Paylocity
  • Task prioritization
  • Project coordination
  • Data integrity maintenance
  • Interpersonal communication
  • Conflict resolution strategies
  • Process improvement

Professional Development

StreetWise Partners Program Participant, Mentee

  • Participated in a competitive one-semester workforce development program focused on essential skill development.

HRCI Human Resource Associate, Coursera

Timeline

Operations Coordinator

SEO
05.2025 - Current

Office Assistant

SEO
11.2024 - 03.2025

Operations Assistant

SEO
09.2023 - 05.2025

Counselor

YMCA
07.2021 - 05.2024

Office Assistant

E & V Insurance Agency
01.2021 - 06.2024

Bachelor of Science - Psychology

Brooklyn College

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