Callan Boane
Chattanooga,TN
Summary
Diligent and dependable candidate who offers an outgoing, positive demeanor and strong work ethic. Described as a dynamic employee with proficient data entry, interpersonal, and transferable skills. Motivated to develop employee and client relationships, maintain customer satisfaction, and contribute to company success.
Overview
10
10
years of professional experience
Work History
Server
Community Pie Hamilton Place
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Medical Records Custodian
Associates in ENT
06.2023 - 09.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Scanning medical records in digital format for easy retrieval and accessibility.
- Ensuring that medical records are organized, accurate and complete.
- Sorted and distributed incoming and outgoing medical records.
- Processing medical records requests from outside providers according to facility, state, and federal law.
Front Desk Receptionist
Memphis Spine & Sport
05.2022 - 04.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Customer Service Representative
Lapels Dry Cleaning
08.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Front Desk Receptionist
Christ The King Lutheran Preschool
06.2017 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while confirming visitor identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Prepared weekly employee work schedules for team members so all shifts receive adequate coverage.
Front Desk Receptionist
Dac Fitness Collierville
04.2015 - 03.2017
- Welcomed visitors to fitness center, communicated arrival to trainers and managed visit expectations.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
No Degree -
University of Memphis
Memphis, TNHigh School Diploma -
Collierville High School
Collierville, TN05.2016
Skills
- Understanding of Customer Needs
- De-escalation Techniques
- Issue and Complaint Resolution
- Establishing and Maintaining Customer Relationships
- Computer Proficiency
- Customer Account Management
- Scheduling
- Efficient and Detail-Oriented
- Patient and Empathetic
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
Timeline
Server
Community Pie Hamilton Place
04.2024 - Current
Medical Records Custodian
Associates in ENT
06.2023 - 09.2024
Front Desk Receptionist
Memphis Spine & Sport
05.2022 - 04.2023
Customer Service Representative
Lapels Dry Cleaning
08.2020 - 05.2022
Front Desk Receptionist
Christ The King Lutheran Preschool
06.2017 - 10.2020
Front Desk Receptionist
Dac Fitness Collierville
04.2015 - 03.2017
No Degree -
University of Memphis
High School Diploma -
Collierville High School
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