Callandra Gurley
Pleasant Prairie,WI
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Program Support Assistant
Captain James A. Lovell Federal Health Care Center
North Chicago, IL
08.2020 - Current
- Perform clerical organization, answer phones and filing documentation for program manager/staff.
- Communicate clearly with program staff and participants through written and digital correspondence.
- Answer and manage incoming and outgoing calls, providing general program information and assistance. Record accurate messages for distribution to office staff.
- Develop and implement strategies to streamline office operations.
- Provide administrative support and coordination for nurse coordinators and social workers for both skilled and non-skilled home health services.
- Conduct monthly satisfaction surveys to ensure contracted home healthcare agencies are providing exceptional veteran care.
- Analyze/ update spreadsheets utilized for organization of start of care dates for skilled home health services.
- Update recertification dates for skilled services, initiate emails to medical professionals requesting renewals for skilled and non-skilled home health services.
Medical Support Assistant
Captain James A. Lovell Federal Health Care Center
North Chicago, IL
04.2019 - 08.2020
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Used Joint, CPRS, Vista to maintain and record patient data and generate reports.
- Interviewed patients to verify and update clinical and demographic records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
Patient Registrar
Kforce/ Northwestern Hospital (Temp Position)
Lake Forest, IL
01.2018 - 02.2019
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected and processed co-payments and out-of-pocket charges using EPIC.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Gathered demographic and insurance information to register patients for medical appointments.
Default Resolution Specialist
Financial Management Systems
Buffalo Grove, IL
08.2016 - 08.2017
- Performed skip tracing to locate borrowers and collect on outstanding student debt.
- Adhere to FDCPA, Privacy Act, all Federal and State laws governing the industry and the US Dept. of Education contract.
- Consulted with responsible parties to negotiate repayment plans, offering borrower repayment plans based on borrower's unique needs.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Prepared written opinions or decisions regarding cases.
Patient Access Specialist
NorthShore Medical Group
Skokie, IL
07.2014 - 08.2016
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of EPIC, an electronic medical record system and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and validated patient demographics and insurance information utilizing EPIC
- Providing excellent customer service by promptly answering patient inquiries.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ06.2024
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04.2022
Skills
- Maintaining an established work schedule
- Effectively using interpersonal and communications skills including tact and diplomacy
- Effectively using organizational and planning skills with attention to detail and follow through
- Complying with federal and state veterans affairs regulations
- Departmental Support
- Maintaining confidentiality of work related information and materials
- Establishing and maintaining effective working relationships
Timeline
Program Support Assistant
Captain James A. Lovell Federal Health Care Center
08.2020 - Current
Medical Support Assistant
Captain James A. Lovell Federal Health Care Center
04.2019 - 08.2020
Patient Registrar
Kforce/ Northwestern Hospital (Temp Position)
01.2018 - 02.2019
Default Resolution Specialist
Financial Management Systems
08.2016 - 08.2017
Patient Access Specialist
NorthShore Medical Group
07.2014 - 08.2016
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
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