Calle Berg
La Quinta,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Chula Eatery, showcasing exceptional guest service and organization skills. Expert in high-volume dining environments, achieving significant improvements in guest experience through effective teamwork and hospitality service expertise. Demonstrated leadership in training staff and optimizing workflow, contributing to a positive dining atmosphere and repeat business. Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
4
4
years of professional experience
Work History
Server/Management
Chula Eatery
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
The Hideout on El Paseo
11.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Catering Server
Croux and Co.
09.2020 - 05.2022
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Server
Tu Madres
12.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Marketing/ Psychology
College of The Desert
Palm Desert, CAHigh School Diploma -
Palm Desert High School
Palm Desert, CA06.2023
Skills
- Guest service
- Organization
- High-volume dining
- Memory retention
- Strong Work Ethic
- Exceptional customer service
- Food Running
- Table Bussing
- Hospitality service expertise
Timeline
Server
The Hideout on El Paseo
11.2022 - 05.2023
Server
Tu Madres
12.2021 - 05.2022
Server/Management
Chula Eatery
09.2021 - Current
Catering Server
Croux and Co.
09.2020 - 05.2022
Marketing/ Psychology
College of The Desert
High School Diploma -
Palm Desert High School
Similar Profiles
Toby PorterToby Porter
Consultant at Lune Bar & Eatery And Dolly Bar & EateryConsultant at Lune Bar & Eatery And Dolly Bar & Eatery
Sandra FriasSandra Frias
Obstetrics and Gynecology Registered Nurse at Sharp Chula Vista Medical CenterObstetrics and Gynecology Registered Nurse at Sharp Chula Vista Medical Center
MAGDALENA VALENZUELA SALASMAGDALENA VALENZUELA SALAS
Certified Clinical Medical Assistant at My Chula Vista DoctorsCertified Clinical Medical Assistant at My Chula Vista Doctors
MICHAEL GROVESMICHAEL GROVES
Comfort Specialist at Esser Air Conditioning & HeatingComfort Specialist at Esser Air Conditioning & Heating
Jessica CisnerosJessica Cisneros
DME Technician at Desert Orthopedic CenterDME Technician at Desert Orthopedic Center