Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathanael Burga

West Palm Beach

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven ability to thrive in high-pressure environments, effectively multitasking while ensuring food safety and quality. Recognized for enhancing customer satisfaction through attentive service and relationship building, contributing to a positive dining experience.

Experienced with high-energy service environments, managing swift and accurate food deliveries. Utilizes strong organizational skills to maintain seamless kitchen-to-table operations. Knowledge of customer service principles and team coordination.

Diligent food running with solid background in fast-paced environments. Consistently ensured efficient service and customer satisfaction while supporting kitchen staff. Demonstrated strong multitasking abilities and effective communication skills.

Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.

Overview

8
8
years of professional experience

Work History

Expo/Point/Rib Grill/Food Runner

Texas Roadhouse
07.2024 - 08.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Ensured compliance with health and safety regulations during food handling and delivery.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.

Host/Food Runner/Salad Maker/Expo/To-Go Manager

Outback Steakhouse
04.2022 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Team Member/Line Cook

OliveU
01.2024 - 05.2024
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.

Expo/Food Runner

Duffy's Sports Grill
11.2020 - 05.2021
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.

Team Member

CR Chicks Inc.
03.2017 - 01.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.

Education

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens
05-2023

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Customer service
  • Effective multitasking
  • Sense of urgency
  • Problem-solving
  • Flexible schedule
  • Safe food handling
  • Cleanliness
  • Anticipating customer needs
  • Relationship building
  • Supply restocking
  • Memory retention
  • Heavy lifting
  • Menu memorization
  • Order management
  • Food safety
  • Food presentation
  • Food preparation
  • Kitchen communication
  • Kitchen support
  • Order verification
  • Food delivery
  • Training and mentoring
  • Active listening
  • ServSafe certification

Languages

Spanish
Native or Bilingual

Timeline

Expo/Point/Rib Grill/Food Runner

Texas Roadhouse
07.2024 - 08.2025

Team Member/Line Cook

OliveU
01.2024 - 05.2024

Host/Food Runner/Salad Maker/Expo/To-Go Manager

Outback Steakhouse
04.2022 - 07.2024

Expo/Food Runner

Duffy's Sports Grill
11.2020 - 05.2021

Team Member

CR Chicks Inc.
03.2017 - 01.2018

High School Diploma -

Palm Beach Gardens High School

Similar Profiles

CREATE PROFILE