Summary
Overview
Work History
Education
Skills
Timeline
Generic
Callee Corum

Callee Corum

Moulton,AL

Summary

Proven professional with a history at Bank Independent, adept in cash handling and exceptional customer service. Elevates customer experiences by fostering trust and loyalty, demonstrated through meticulous transaction accuracy and relationship management. Achieves operational excellence by adapting to high-volume environments, enhancing both team efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Teller I

Bank Independent
11.2022 - Current
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Trained new hires on customer service policies and procedures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Assisted customers in understanding banking products, leading to increased uptake of services.

Front End Associate

Walmart
10.2021 - 09.2022
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Implemented new display layouts that attracted customer attention and improved product visibility.
  • Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
  • Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Foodland Grocery Store
10.2019 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

Lawrence County High School
Moulton
05.2022

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Positive
  • Relationship building and management
  • Goal-oriented focus
  • Patience and empathy
  • Listening and comprehension
  • Confidentiality and discretion
  • Adaptability
  • Cash handling expertise

Timeline

Teller I

Bank Independent
11.2022 - Current

Front End Associate

Walmart
10.2021 - 09.2022

Cashier

Foodland Grocery Store
10.2019 - 10.2021

Lawrence County High School

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Callee Corum