Callee Stephens
Excelsior Springs,MO
Summary
As an energetic and results-oriented professional with 5 years of prior experience, I thrive within communication and negotiation. My approachable demeanor, and empathetic nature allows me to form genuine connections with clients. Much publicized for my quick learning capabilities and my diligent organizational skills. Dependability is a hallmark of my work ethic - I am known for my promptness and willingness to go the extra mile, reflecting my dedication to my responsibilities.
Overview
6
6
years of professional experience
Work History
Leasing/Property Manager
Carlyle Apartment Homes
Shawnee, KS
01.2023 - 11.2024
- Conducted thorough credit, background, and rental history checks as part of the rental application process, provided property tours, explained lease terms, and facilitated lease agreements.
- Managed lease preparation, execution, renewals, and terminations, ensuring accuracy and timely filing of all documentation.
- Performed annual rent calculations using the housing database to ensure accurate billing and compliance with regulations.
- Maintained detailed records of tenant interactions, rental payments, and follow-ups on delinquent accounts, while keeping property databases up to date.
- Analyzed market conditions and competitor data to develop and implement effective marketing strategies for available units.
- Coordinated property maintenance by collaborating with vendors and internal teams, ensuring timely resolution of requests, conducting property audits, and maintaining compliance.
- Ensured adherence to fair housing laws, building codes, and other legal requirements while managing lease documentation and tenant communications.
- Reviewed renters' insurance policies to confirm accuracy, ensuring active policies were maintained, and properly filed in tenants' records.
Business Development Analyst
Audi -Shawnee Mission
Shawnee, KS
01.2022 - 12.2023
- Deadline Management: Consistently operated within tight deadlines and fast-paced environments, demonstrating adaptability, efficiency, and organizational excellence.
- Business Development: Designed and implemented a strategic initiative to drive revenue growth and market expansion. Conducted market research to analyze trends, customer preferences, and competitor activities, integrating customer feedback and refine products, services, and sales strategies.
- Data Management and Analysis: Maintained accurate and up-to-date customer and lead databases, tracked business development activities, and monitored KPIs. Documented customer interactions and outcomes in the CMR system for streamlined reporting and decision-making.
- Product Knowledge: Maintained comprehensive knowledge of the company’s products and services to provide expert guidance to customers.
- Account Acquisition: Secured new accounts through effective networking and promotional strategies.
- Employee Training: Trained new employees in customer service protocols to ensure consistent, high-quality client interactions.
- Customer Support: Managed high call volumes while delivering exceptional customer service, and maintaining a professional demeanor.
- Reporting and Communication: Prepared detailed reports, presentations, and updates for senior management on business development activities, outcomes, and strategic plans. Initiated and maintained relationships with prospects, ensuring ongoing customer engagement and satisfaction.
- Compliance: Ensured all business activities adhered to company policies, industry regulations, and best practices.
- Marketing and Events: Planned and executed marketing campaigns and events to generate leads and enhance brand awareness.
Leasing Consultant/Leasing/Property Manager
Kelly Enterprise
Overland Park, KS
01.2019 - 12.2022
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Conducted credit checks, background checks, and rental verifications on applicants.
- Prepared and submitted monthly tenant visit logs.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Received rent payments and tracked transactions in accounting software.
- Tracked leads using CRM software and followed up with interested parties.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes
Education
Medical Assitant - Medical Feild
Wellspring's School of Allied Health
Kansas City, MO06-2016
High School Diploma -
Oaks Private School
Jasper, FL06-2014
Some College (No Degree) - Real Estate
Kaplan University
Davenport, IASkills
- Database management
- Tenant relations
- Property inspections
- Tenant and eviction laws
- Lease renewals
- Financial budgeting and reporting
- Exceptional oral and written communication skills
- Property management
- Preventive Maintenance
- Software utilization
- Fair housing compliance
- Contract negotiation
- Leasing and sales
- Marketing and advertising
- Business development
- Yardi software
- CRM system proficiency
- Microsoft Word
- OneSite
- AppFolio
- Organizational skills
- Risk management skills
- Property tours and inspections
Timeline
Leasing/Property Manager
Carlyle Apartment Homes
01.2023 - 11.2024
Business Development Analyst
Audi -Shawnee Mission
01.2022 - 12.2023
Leasing Consultant/Leasing/Property Manager
Kelly Enterprise
01.2019 - 12.2022
Medical Assitant - Medical Feild
Wellspring's School of Allied Health
High School Diploma -
Oaks Private School
Some College (No Degree) - Real Estate
Kaplan University