CALLEIGH FLITTON
Saratoga Springs,UT
Summary
Customer Service Professional experienced in problem resolution and active listening. Enhanced customer loyalty through empathetic interactions and efficient conflict management while delivering service in high-pressure environments. Committed to team success, consistently exceeding productivity and service objectives.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Task Associate
Ulta Beauty Inc.
Saratoga Springs, UT
09.2025 - Current
- Trained new task associates on replenishment routines and store recovery procedures to ensure consistent operational standards.
- Processed incoming truck shipments and backroom inventory for timely stockroom organization.
- Organized backroom supplies, RTV items, and replenishment bins for smooth operations.
- Replenished sales floor with prestige cosmetics, skincare, and fragrance merchandise to enhance customer shopping experience.
- Maintained planograms and fixture sets across beauty departments and seasonal displays.
- Communicated with store leadership on task priorities, floor conditions, and stock needs.
- Filled shelves with inventory to uphold store presentation and organization of racks and bins.
Customer Service Representative
Home Depot
03.2025 - 07.2025
- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to uphold customer satisfaction.
- Managed escalated calls to ensure customer issues were addressed and resolved promptly. efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service by leveraging extensive product knowledge, fostering welcoming and positive experiences.
Customer Service Supervisor/ Ropes Course Manager
Thanksgiving Point
08.2022 - 05.2025
- Cultivated relationships and engaged with guests to enhance experiences for parents and children.
- Addressed inquiries and maintained composure during busy and or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Ensured accurate cash balance in drawers to maintain financial integrity.
- Promoted additional offerings like birthday parties, private events, and annual membership packages, supporting company growth.
- Led and organized monthly meetings with management and staff.
- Facilitated and led monthly meetings with management and staff.
Education
High School Diploma -
Acellus Academy of Science
Missouri City, MO 09.2021 - 06.2025
Skills
- Inventory Management
- Merchandise Replenishment
- Stock Replenishment
- Transaction Management
- Cash handling
- Cash management
- Customer Service
- Customer Engagement
- Problem Resolution
- Problem solving
- Critical Thinking
- Active Listening
- In-store Communication
- Detail Oriented
- Organized
- Efficient under pressure
- Team collaboration
- Customer Relations
- Attention to detail
Timeline
Task Associate
Ulta Beauty Inc.
09.2025 - Current
Customer Service Representative
Home Depot
03.2025 - 07.2025
Customer Service Supervisor/ Ropes Course Manager
Thanksgiving Point
08.2022 - 05.2025
High School Diploma -
Acellus Academy of Science
09.2021 - 06.2025