- Volunteering
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Hiking
- Creative Writing
- Road Trips
- Reading
Callen Goerlach
Hinsdale,MA
Summary
Versatile and dependable, with a proven track record at Pittsfield Veterinary Hospital, I excel in customer service and data entry. Demonstrated ability to build strong relationships and efficiently solve problems, enhancing client satisfaction and team performance. Achieved notable improvements in service delivery by leveraging exceptional multitasking and organizational skills.
Professional caregiver with strong track record of fostering safe, nurturing environments for children. Adept at supporting developmental milestones and creating engaging, educational activities. Known for effective collaboration with parents and adapting to meet changing needs. Reliable, patient, and skilled in managing multiple responsibilities while ensuring optimal care and well-being.
Professional maintenance worker skilled in ensuring cleanliness and operational efficiency in diverse settings. Known for attention to detail and reliability in upholding high sanitation standards. Proven ability to work collaboratively and adapt to changing needs while maintaining safe environment.
Overview
6
6
years of professional experience
Work History
Private Nanny
Justin Hebler
Hinsdale, MA
02.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Taught children everyday skills and language.
Custodian
Dewey's Public House
Dalton, MA
01.2021 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
Customer Care Coordinator
Pittsfield Veterinary Hospital
Pittsfield, MA
04.2019 - 10.2020
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Explained charges, fees, terms of sales, and service agreements to over 20 customers daily.
- Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.
- Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
- Collaborated with other team members to share best practices for handling challenging situations, resulting in improved overall performance.
- Developed strong relationships with clients by consistently providing exceptional service and support.
- Entered customer demographic data into company databases.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Efficiently navigated multiple databases and software programs while assisting customers, maximizing productivity without sacrificing quality of service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Wahconah Regional High School
Dalton, MA06-2008
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Activity planning
- Customer service
- Data entry
- Work independently
- Responsible and dependable
- Attention to detail
- Problem-solving
- Time management
- Skilled housekeeper
- Organizational skills
- Scheduling
- Interdepartmental collaboration
- Teamwork and collaboration
- Multitasking Abilities
- Money handling
- Verbal and written communication
- Phone etiquette
- Record keeping
Accomplishments
Accrued 9 years of experience in Martial Arts, Tae Kwon Do. Achieved black belt ranking after 7 years of training and 3 years assistant teaching. Individually taught classes for 1 year while continuing training. Instructed ages 4 and older.
Interests
Timeline
Private Nanny
Justin Hebler
02.2024 - Current
Custodian
Dewey's Public House
01.2021 - Current
Customer Care Coordinator
Pittsfield Veterinary Hospital
04.2019 - 10.2020
High School Diploma -
Wahconah Regional High School