Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Calli Jemela

Leander

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience

Work History

Field Sales Support Associate Senior

Liberty Mutual
07.2021 - Current
  • Contributed to development of processes and sites focused on enabling sales team to communicate and operate more efficiently.
  • Contributed to team objectives in fast-paced environment.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Increased brand awareness by developing and implementing targeted social media campaigns.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement for region and company internal websites.

Field Sales Support Associate

Liberty Mutual
11.2017 - 07.2021
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Collaborated closely with the marketing team in creating promotional materials that generated more leads for the sales department.
  • Fulfilled ad-hoc administrative duties as required which contributed towards overall operational efficiency within the workplace.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Successfully managed multiple projects simultaneously while maintaining attention to detail throughout all tasks.
  • Aided in the development of training materials for new Sales Support Associates, ensuring a smooth onboarding experience.
  • Developed working knowledge of CRM to effectively track sales leads and activities.

Administrative Assistant

Liberty Mutual
08.2012 - 11.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Claims Information System Team Lead

Entrust, Inc.
01.2006 - 07.2012
  • Manage 7 employees responsible for
  • 1. Receptionist
  • 2. Correspondence processing
  • 3. Repricing of claims
  • 4. EDI processing of claims
  • 5. Records Management
  • 6. Maintaining current list of providers
  • Tracking monthly claim volume
  • Responsible for resolution of
  • 1. Claim errors
  • 2. Network issues
  • 3. Client issues
  • Preceptor of new employees
  • Processing W-9 Forms
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Sales Associate

Ulta
01.2004 - 01.2006
  • Floor Supervisor/Lead cashier
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

General Studies

Houston Community College
Katy, TX

General Scholastic studies as per Texas State academic requirements

Mayde Creek High School
Katy, TX
01.2004

Skills

  • Microsoft 365
  • Strong organization
  • Salesforce proficiency
  • Report generation
  • Problem-solving
  • Training
  • Social media optimization
  • Marketing creations
  • Planning and coordination
  • Subject matter expertise

Accomplishments

  • Supervised team of 10 staff members.
  • Collaborated with company departments in the development of department resource pages for field employees to find processes & communications.
  • Developed original marketing materials with rollout of new entity.
  • Assisted in ERG buildout of communications & materials.

Timeline

Field Sales Support Associate Senior

Liberty Mutual
07.2021 - Current

Field Sales Support Associate

Liberty Mutual
11.2017 - 07.2021

Administrative Assistant

Liberty Mutual
08.2012 - 11.2017

Claims Information System Team Lead

Entrust, Inc.
01.2006 - 07.2012

Sales Associate

Ulta
01.2004 - 01.2006

General Scholastic studies as per Texas State academic requirements

Mayde Creek High School

General Studies

Houston Community College

Similar Profiles

CREATE PROFILE