Calli Pauli
Dunlap,IL
Summary
Passionate about managing and overseeing implementation of company's daily operations. Multi-tasking Manager focused on creating positive workplace culture and high-performing teams.
Skilled in team development and budget management, achieving notable improvements in staff productivity and resident well-being.
Overview
17
17
years of professional experience
Work History
Assistant Executive Director
Independence Village Senior Living
2023.10 - Current
- Supported and assisted executive director in management of facility budgets and business practices.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Encouraged collaboration within teams by developing effective training programs focused on building strong interpersonal skills.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Managed budgets and financial reporting to maintain fiscal responsibility and transparency.
- Oversaw facility management tasks including maintenance scheduling, safety inspections, and space allocation planning.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lifestyle Director
Independence Village Senior Living
2019.12 - 2023.10
- Managed the Lifestyle department budget efficiently to maximize resources and provide high-quality programming.
- Designed comprehensive monthly activity calendars that catered to the interests of a wide range of residents.
- Continuously researched new trends and ideas in senior living to stay current on best practices for lifestyle programming.
- Implemented creative marketing strategies
- Partnered with other departments within the community.
- Coordinated transportation services to enable accessibly for off-site excursions or activities.
- Met or exceeded monthly revenue and training goals.
- Created social media content with consistent content and tone.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
- Collaborated closely with marketing teams to align social media initiatives with larger promotional goals.
- Performed event coordination for larger parties and gatherings.
Resident Services Director
Gateway at River City
2019.06 - 2019.12
- Established effective conflict resolution processes to address concerns or disputes among residents promptly while maintaining harmonious living conditions.
- Organized special events and outings for residents to enhance social engagement and promote a vibrant community atmosphere.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Assisted in the development of strategic plans outlining department goals, objectives, timelines, and resource allocations.
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
- Promoted a culture of continuous learning among staff through ongoing education opportunities related to industry trends and best practices.
- Solved grievances and complaints by collaborating with residents.
- Strengthened community partnerships by collaborating with local organizations for events and resources that enriched residents'' lives.
Memory Care Manager
Heartis Senior Living
2017.05 - 2019.06
- Reduced instances of behavioral issues by implementing innovative memory care techniques and activities.
- Promoted continuous improvement in care delivery by engaging staff in ongoing dementia care training and professional development opportunities.
- Managed a team of caregivers, providing comprehensive training and support to ensure quality care delivery.
- Conducted routine audits of the facility environment, identifying potential hazards or areas needing improvement for optimal resident safety and comfort.
- Improved efficiency in staffing schedules by analyzing patterns in caregiver workload distribution.
- Facilitated smooth transitions for new residents entering the Memory Care program by providing thorough assessments, orientations, and family support services as needed.
- Established a compassionate atmosphere in the Memory Care unit by fostering a culture of empathy and understanding among staff members.
- Increased family satisfaction with the Memory Care program through effective communication and regular updates on resident progress.
- Monitored resident safety, implementing measures such as fall prevention protocols and secure wander management systems.
- Maintained compliance with state regulations, ensuring appropriate documentation and reporting procedures were followed consistently.
- Developed strong relationships with residents'' families, addressing concerns promptly and compassionately while maintaining open lines of communication.
- Implemented best practices in dementia care, staying up-to-date on industry trends and research findings for continuous improvement of the program.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Lead Lifestyle Enrichment Aide
Heartis Village Senior Living
2015.01 - 2017.05
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Proctor Hospital
2011.05 - 2015.01
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Assistant Manager
Monical's Pizza
2007.04 - 2011.05
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Dunlap High School
Dunlap, ILCertified Nursing Assistant -
ERS
PeoriaSkills
- Human Resources Management
- Fundraising expertise
- Relationship Building
- Resident satisfaction
- Operational planning
- Community Engagement
- Staff Management
- Budgeting and financial management
- Innovation and Creativity
- Team Bonding
- Crisis Management
- Program Management
- Social Media
- Data Interpretation
- Marketing
- Training Methods
- Media Relations
- Outreach Programs
- Performance feedback
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Computer Skills
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Analytical Thinking
- Hiring and Training
- Goal Setting
- Task Delegation
- Documentation And Reporting
Timeline
Assistant Executive Director
Independence Village Senior Living
2023.10 - Current
Lifestyle Director
Independence Village Senior Living
2019.12 - 2023.10
Resident Services Director
Gateway at River City
2019.06 - 2019.12
Memory Care Manager
Heartis Senior Living
2017.05 - 2019.06
Lead Lifestyle Enrichment Aide
Heartis Village Senior Living
2015.01 - 2017.05
Certified Nursing Assistant
Proctor Hospital
2011.05 - 2015.01
Assistant Manager
Monical's Pizza
2007.04 - 2011.05
High School Diploma -
Dunlap High School
Certified Nursing Assistant -
ERS
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