Calli slusser
Mesa,Arizona
Summary
Dynamic Assistant General Manager with a proven track record at Freddy's Frozen Custard & Steakburgers, excelling in operations management and staff development. Enhanced guest satisfaction through strategic process improvements and effective team leadership, while implementing cost-saving initiatives that maintained product quality. Skilled in inventory control and fostering employee relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
08.2022 - Current
- Streamlined operational processes to enhance staff productivity and service efficiency.
- Developed training materials for new employees, fostering knowledge retention and skill development.
- Analyzed customer feedback to implement process improvements, increasing overall guest satisfaction.
- Coordinated inventory management systems, ensuring timely restocking and minimizing waste.
- Led team meetings to align departmental goals with organizational objectives, enhancing communication and collaboration.
- Mentored junior staff on best practices in customer service and food safety compliance standards.
- Implemented cost-saving initiatives while maintaining product quality and service excellence.
- Oversaw daily operations, optimizing workflow to meet peak business demands effectively.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Assistant General Manager
Del Taco
11.2021 - 08.2022
- Streamlined operational processes to enhance staff productivity and service efficiency.
- Developed training materials for new employees, fostering knowledge retention and skill development.
- Analyzed customer feedback to implement process improvements, increasing overall guest satisfaction.
- Coordinated inventory management systems, ensuring timely restocking and minimizing waste.
- Led team meetings to align departmental goals with organizational objectives, enhancing communication and collaboration.
- Mentored junior staff on best practices in customer service and food safety compliance standards.
- Implemented cost-saving initiatives while maintaining product quality and service excellence.
- Oversaw daily operations, optimizing workflow to meet peak business demands effectively.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Store Manager
Good Apple
07.2014 - 03.2020
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Supported inventory management by organizing stock and monitoring product levels.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in training sessions to learn effective sales techniques and product knowledge.
- Utilized point-of-sale systems for transaction processing and customer data entry.
- Engaged in regular communication with management to relay customer feedback and suggest improvements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma - Management
Corona Del Sol
Tempe, AZ10.2008
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Business development
- Process improvements
- Strategic planning skill
Certification
ServSafe, sexual harassment,
Timeline
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
08.2022 - Current
Assistant General Manager
Del Taco
11.2021 - 08.2022
Store Manager
Good Apple
07.2014 - 03.2020
High School Diploma - Management
Corona Del Sol